Customer Services Assistant

University of Southampton; Southampton; On-site; GBP 24,000 - 27,000; Part time

Job summary

The University of Southampton seeks a Customer Services Assistant for the Hartley Library on a part-time basis. This role involves delivering professional customer service and addressing inquiries to enhance users' experience. Benefits include annual leave and a pension scheme.

Benefits

20 days annual leave (pro rata)

Contributory pension scheme

Structured training programme

Qualifications

• Experience in providing high-quality customer service.
• Ability to handle queries in-person and online.

Responsibilities

• Deliver a professional customer service to library users.
• Answer customer queries in person, over phone, and online.

Skills

Customer service

IT skills

Job description

We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.

Salary is between £24,600 - £26,038 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.

This position is being offered on a part-time (26 hours per week), permanent basis.

The Following Shift Pattern Is Available

• Monday - Thursday 07:45-14:15
  
  

Candidates who are invited to interview will be asked to undertake an IT skills and comprehension test prior to formal interview.

If you would like more information about the role please contact Julie Richards, Front of House Manager ([e-mail]) or Karin Jazosch, Customer Services Manager ([e-mail]).

We are proactive in fostering a culture of inclusion, respect, and equality of opportunity. We select candidates based on merit and ability and aspire to thrive in the diversity of our workforce. We welcome applications from all candidates with an interest in the role and those who are committed to helping us create an inclusive work environment. We encourage applications from candidates from Black, Asian, and Minority Ethnic communities, people who identify as LGBTQ+, and people with disabilities.

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