Customer Services Assistant

University of Southampton; Southampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established institution is looking for a dedicated Customer Services Assistant to join their Front of House Team at the National Oceanographic Library. This part-time role involves providing exceptional customer service and addressing inquiries in person, over the phone, and online. You will be part of a vibrant team that values inclusion and respect, ensuring that every interaction reflects the library's commitment to excellence. With a structured training program and benefits like annual leave and a pension scheme, this position offers a great opportunity to contribute to a dynamic environment while supporting a diverse community.

Benefits

20 days annual leave

University Closure Days

Contributory pension scheme

Structured training programme

Qualifications

• Experience in delivering high-quality customer service.
• Ability to handle customer queries in various environments.

Responsibilities

• Deliver professional customer service to library users.
• Answer queries in person, over the phone, and online.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

We have an exciting opportunity to join the Front of House Team at the National Oceanographic Library as a Customer Services Assistant on the Waterfront Campus at the National Oceanography Centre. If you are the successful candidate, you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone, and in an online environment. You will be expected to move between sites if required.

As the successful candidate, you will be entitled to 20 days annual leave per year (pro rata), plus University Closure Days. A contributory pension scheme and a structured training programme are also some of the benefits of this role.

This position is being offered on a part-time (32.5 hours per week), permanent basis.

The Following Shift Pattern Is Available

Monday - Friday 13:45pm – 20:15pm

We are proactive in fostering a culture of inclusion, respect, and equality of opportunity. We select candidates based on merit and ability and aspire to thrive in the diversity of our workforce. We welcome applications from all candidates with an interest in the role and those who are committed to helping us create an inclusive work environment.