Customer Services Assistant

Prince Personnel; Shrewsbury; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Services Assistant for a permanent role in Telford. The successful candidate will handle customer requirements, manage orders, and provide administrative support. Excellent communication skills and attention to detail are essential. The role offers a salary of circa £27,750 with 25 days of holiday.

Benefits

25 days holiday

Monday – Friday work schedule

Qualifications

• Must have previous experience in a high-volume Customer Service role.
• Ability to recommend additional or alternative products during customer interactions.

Responsibilities

• Maximise all sales opportunities by promoting customer care.
• Receiving and processing orders via multiple channels.
• Provide technical support to customers.
• Maintain and develop customer records.

Skills

Strong communication skills

High attention to detail

Excellent data entry skills

Strong IT skills

Ability to use initiative

Job description

Customer Services Assistant
Telford
Permanent

Circa £27,750 which rises after probation
Monday – Friday 8.30am – 5pm (40 hours a week) + 25 days holiday + BH

This is an exciting opportunity to join a well – established manufacturer in Telford. This is a permanent role, where you will be working in a small team, the main purpose of this role is to handle any customer requirements establishing the obtainment of the order. The purpose of this position to work closely with a senior customer service agent to answer any queries, ensure all orders received are put onto the system and give customer’s information related to their order.

Responsibilities and duties will include, but not limited to:

• Maximise all sales opportunities by promoting the highest standard of customer care
• Receiving and processing all telephone, Fax, Email and EDI orders
• Processing manual credits
• Deliverance of order acknowledgements ensuring correct prices, part numbers and realistic delivery dates
• Maintain and develop customer and consumer records/profiles including recording information
• Technical support to consumers/customers upon breakdown of equipment
• Provide administrative support to the International Sales team as and when required, including customer offer deals, reporting, and new customer setup
• Maintaining the CSM system
• Carry out some sales calls to new and existing customers with objectives of getting appointments for sales team to visit or introducing new products/ follow up on leads.
• Co-ordinate customer returns and stock discrepancies
• Completing new line forms for External sales
• Dealing with Customer and Consumer complaints
• Attentive, prompt and courteous handling of all customer enquiries
• Confirming stock availability when required
• Internal support for Sales & Marketing
• Carry out any reasonable task requested by management
• Extracting data from UK sales and submit electrical waste information
• Administrate support to sales and marketing team
• Off site visits to customers/trade shows/exhibitions and service providers
• Administrative duties on customer portals
• Sales return orders/obtaining supporting documents

Skills and Experience
To be considered for this fantastic opportunity you must demonstrate strong communication skills, possess high attention to detail and previous experience in a high-volume Customer Service role. Whilst speaking to customers you will need to spot opportunities to recommend additional or alternative products. You must have excellent data entry skills and have the ability to use initiative and have a flexible approach to work. Strong IT skills are essential.

The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE26630