Customer Services Assistant

JIM - Jobs In Manchester; Manchester; On-site; GBP 23,000 - 25,000; Full time

Job summary

A higher education institution in Manchester is seeking a Customer Service Assistant to provide essential reception services within student accommodation. The successful candidate will need proven experience and excellence in customer service as they engage with residents and guests while overseeing clerical tasks. This position provides a welcoming environment for students and requires sound IT skills, ensuring effective communication and support throughout the campus.

Benefits

Market leading Pension scheme

Employee Assistance Programme

Generous annual leave entitlement

Additional paid closure over Christmas

Local and national discounts at major retailers

Qualifications

• Proven reception experience required.
• Demonstrable excellence in customer service.
• Good understanding of IT-based administrative systems.

Responsibilities

• Provide reception services to residents and conference guests.
• Assist with clerical support as needed.
• Sort, log, and distribute mail items for residents.

Skills

Customer Service Excellence

Written Communication

Verbal Communication

IT Proficiency

Reception Experience

Job description

Job reference: PSX-029234

Salary: £23,414 to £24,900 per annum, dependent on relevant experience

Faculty/Organisational Unit: Professional Services

Location: Manchester

Employment type: Permanent

Division/Team: Residential and Sport Services Division

Hours Per Week: 35 hours per week (1 FTE)

Closing date (DD/MM/YYYY): 29/07/2025

Contract Duration: Permanent

School/Directorate: Directorate for the Student Experience

Residential Services offers accommodation for over 8200 students across 3 main residential sites, our diverse population includes those attending a course in preparation for university study, undergraduates and postgraduates from both the UK and other parts of the world. In addition, we offer a range of accommodation options during the summer vacation period for both students and conferences.

A vacancy has arisen within the Customer Service Team for a Customer Service Assistant for our student facing reception areas. The post holder will be required to work across various receptions as required. Hours of work are generally Monday to Friday covering the hours between 8am – 6pm on a rota basis, but with some weekend working as required. This is to ensure excellent service students, conference guests and students and to assist with university open days.

The post holder will be responsible for providing reception services to residents, conference guests and other visitors to the accommodation as well as providing clerical support to colleagues as required. Customer Services Assistants are required to sort, log and distribute mail items for residents.

The successful candidate will have proven reception experience and possess demonstrable excellence in customer service.

Sound written and verbal communication skills are also essential attributes for this role, along with a good understanding of IT-based administrative systems.

Previous applicants need not apply

What You Will Get In Return

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers
  
  

As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any CV’s submitted by a recruitment agency will be considered a gift.

Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries About The Vacancy, Shortlisting And Interviews

Name: Vickie Hamilton

Email

General enquiries:

Technical Support

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.

Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.

Supporting Documents