Customer Services Assistant

The University of Manchester; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

The University of Manchester is seeking a Customer Service Assistant for its Residential Services. This role involves working at student-facing receptions, providing excellent support for students and guests while managing administrative tasks. The ideal candidate will bring reception experience and strong communication skills.

Benefits

Market-leading pension scheme

Employee Assistance Programme

Generous annual leave entitlement plus bank holidays

Additional paid closure over Christmas

Discounts at major retailers

Qualifications

• Proven reception experience.
• Strong written and verbal communication skills.
• Good understanding of IT-based systems.

Responsibilities

• Providing reception services to residents and visitors.
• Clerical support to colleagues.
• Sorting, logging, and distributing mail.

Skills

Customer Service

Communication

IT-based administrative systems

Job description

Residential Services offers accommodation for over 8,200 students across three main residential sites. Our diverse population includes students preparing for university, as well as undergraduates and postgraduates from the UK and internationally. During the summer vacation, we also provide accommodation options for students and conferences.

A vacancy has arisen within the Customer Service Team for a Customer Service Assistant at our student-facing reception areas. The post holder will work across various receptions as needed. Hours are generally Monday to Friday, between 8am and 6pm, on a rota basis, with some weekend work to ensure excellent service for students, conference guests, and support during university open days.

The role involves providing reception services to residents, conference guests, and visitors, along with clerical support to colleagues. Customer Service Assistants are also responsible for sorting, logging, and distributing mail items for residents.

The successful candidate will have proven reception experience and demonstrate excellence in customer service. Strong written and verbal communication skills are essential, along with a good understanding of IT-based administrative systems.

Previous applicants need not apply.

What you will get in return:

• Market-leading pension scheme
• Excellent employee health and wellbeing services, including an Employee Assistance Programme
• Generous annual leave entitlement plus bank holidays
• Additional paid closure over Christmas
• Discounts at major retailers

As an equal opportunities employer, we support an inclusive working environment and welcome applicants from all backgrounds, regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation, or transgender status. All appointments are made on merit.

Please note that we are unable to respond to enquiries or accept CVs/applications from recruitment agencies. Any CVs submitted by agencies will be considered a gift.

This role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates must demonstrate their right to work in the UK.

For enquiries about the vacancy, contact Vickie Hamilton at [e-mail]. For general enquiries, email [e-mail]. Technical support can be found at https://jobseekersupport.jobtrain.co.uk/support/home.

This vacancy closes at midnight on the specified deadline. Please see the Further Particulars document for the person specification criteria. Due to the volume of applications, individual feedback cannot be provided.