Customer Services Assistant

Fife College; Dunfermline; On-site; GBP 20,000 - 25,000; Full time

Job summary

An educational institution in Dunfermline is seeking a Customer Service Assistant for temporary maternity cover. The role involves working at the Reception desk and handling inquiries via phone and email. Candidates should have HNC Level education in a relevant subject and experience in administration and customer service. This position offers an opportunity to provide excellent service to staff, students, and visitors.

Qualifications

• Minimum of HNC Level in a relevant subject required.
• Administrative experience and customer service background preferred.

Responsibilities

• Act as the first point of contact for students and visitors.
• Answer calls and provide information.
• Handle email inquiries and process requests.

Skills

Flexibility

Time management

Confidentiality

Education

HNC Level in a relevant subject (SCQF Level 7)

Job description

Temporary Maternity Cover until 23 October 2026 or earlier should postholder return sooner

About the Role

As Customer Service Assistant you will be required to work on the Reception desk as well as working within the Call Centre answering calls and emails to ensure Fife College staff, students and visitors receive a high quality, efficient and friendly customer service experience.

You will be expected to ensure all enquiries, bookings, applications and payments are processed and logged appropriately, ensuring all information is correctly entered in to a relevant system(s) as required.

Key Responsibilities

o To be the first point of contact for students/visitors to Fife College, ensuring that they feel welcome and offering a first-class information service.

o To answer calls made to the main College number, advising, signposting and referring on as appropriate.

o To answer emails received into the Customer Services account.

o To deal effectively with requests and answer queries.

o To take responsibility for processing each enquiry through to a satisfactory outcome.

Please refer to the job description which details the full description of the key responsibilities and activities.

Qualifications and Experience

· Essential

o Educated to a minimum of HNC Level in a relevant subject (SCQF Level 7).

o Administrative Experience.

o Experience of dealing with a wide range of customers and providing high levels of service

· Desirable

o Knowledge of College Student Information policies and procedures.

Skills and Attributes

• Ability to react and be flexible to changing priorities.
• Excellent time management skills ensuring deadlines are met.
• Ability to deal confidentially and effectively with enquiries.