Customer Services Assistant

Lincolnshire Co-op; Collingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local food cooperative in Collingham is seeking a Customer Services Assistant. You will join a passionate team, keeping the store stocked and providing friendly service. Flexibility in working hours is essential. Training is provided for all candidates, focusing on motivation and values. Benefits include 30 days annual leave and a pension scheme. This is a great opportunity to serve your community while enjoying substantial benefits.

Benefits

30 days annual leave

Pension scheme with up to 12% employer contributions

Colleague discount rates

Annual discretionary bonuses

Four-week advance schedules

Free tea and coffee provisions

Qualifications

• Demonstrate a passion for customer service and desire to deliver a great shopping experience.
• Possess excellent communication and listening skills for a fast-paced retail environment.
• Ability to work well as part of a team to drive sales and achieve goals.

Responsibilities

• Keep the store fully stocked and ready for customers.
• Work on checkouts and replenish stock.
• Promote membership benefits.

Skills

Customer service passion

Excellent communication

Team collaboration

Enthusiastic approach

Reliability

Job description

Social network you want to login/join with:

Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile!

Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customer alongside promoting the benefits of membership.

We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.

Watch the video below to meet our colleague Hayley, who works in one of our food stores: Unable to show this video due to your cookie preferences

About You

We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:

• A passion for customer service and a desireto deliver a great shopping experience for our customers
• Excellent communication and listening skills to help adapt to a fast-paced retail environment
• The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
• An enthusiastic approach and willingness to support your colleagues
• Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador
• That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!

About the role:

Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile!

Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customer alongside promoting the benefits of membership.

We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.

Watch the video below to meet our colleague Hayley, who works in one of our food stores: Unable to show this video due to your cookie preferences

About You

We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:

A passion for customer service and a desireto deliver a great shopping experience for our customers

Excellent communication and listening skills to help adapt to a fast-paced retail environment

The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store

An enthusiastic approach and willingness to support your colleagues

Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador

That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!

As we review applications, we may contact you to ask a few screening questions as part of our process. We will attempt to contact your mobile number first, however if we cannot reach you we will leave a message.

Benefits

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

30 days annual leave (including bank holidays) (pro-rata)

Pension scheme (with up to 12% employer contributions)

Generous colleague discount rates across our family of businesses

Annualdiscretionary colleague bonuses to reward you for your hard work

Working schedules that are available four weeks in advance, giving you time to plan around your shifts

Free tea and coffee provisions for all colleagues during rest breaks at work