Customer Services Assistant

Habinteg; Bradford; On-site; GBP 25,000; Full time

Job summary

A leading company in accessible housing is seeking a Customer Services Assistant for their Bradford office. In this full-time role, you will provide exceptional service to tenants, manage repair diagnoses, and ensure effective communication with contractors. This position offers the opportunity to make a real difference in a community-focused environment, and comes with the potential for permanent placement after a fixed term.

Qualifications

• Commitment to delivering customer service excellence.
• Ability to work independently.
• Experience and knowledge of housing is desirable.

Responsibilities

• Deliver excellent customer service to tenants.
• Take incoming calls, diagnose repairs, and liaise with contractors.
• Make outbound calls to improve service levels.

Skills

Customer service excellence

Problem solving

Adaptability

Education

Knowledge of housing

Job description

Habinteg Bradford, England, United Kingdom

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Habinteg Bradford, England, United Kingdom

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Based: Bradford (This role is based at Head office, BD11 1DR)

Hours: full time 35 hours/week

Contract: 12-month fixed term, potential to become permanent

Salary: £24,648.00

About Us

People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3200 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.

About The Role

You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to Habintegs inclusive housing mission.

About You

Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing.

You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.

We understand that one person cant always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below.

For a copy of the job description please email our recruitment department and to apply please visit our website.

Closing date: This role will remain open until the position has been filled so don't miss submitting your application!

We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest.

If you have any questions, please feel free to email the HR department.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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