Customer Service Advisor

Medequip UK; Binley; On-site; GBP 23,912 - 29,225; Full time

Benefits offered by this job

21 days annual leave

Company bonus

Pension scheme

Healthcare scheme

Life assurance

Cycle to work

Free eye test (Specsavers)

Job summary

Medequip Assistive Technology Ltd in Binley is seeking a Customer Service Advisor to deliver exceptional customer support, drive online sales, and provide efficient administrative support within a busy team.

You will handle enquiries by phone, email, and live chat, liaise with suppliers, prepare quotations, arrange installations and deliveries, and manage returns and VAT relief requests. Ongoing training and development opportunities are provided.

Qualifications

• Strong communicator with excellent customer relationship skills.
• Diligent, systematic approach.
• Team player who thrives in a busy office environment.
• Enthusiastic, confident, and adaptable with a common-sense attitude.
• Experience with the Shopify e-commerce platform is an advantage but not essential.
• Good working knowledge of business systems and Microsoft Office.
• Ideally holds a clean driving licence and has access to a vehicle.

Responsibilities

• Provide exceptional customer support via phone, email, and live chat.
• Convert enquiries into sales and help achieve monthly sales targets.
• Liaise with suppliers to obtain stock and delivery information.
• Prepare quotations, invoices, and respond to catalogue or contact form requests.
• Arrange installations, rentals, and special delivery requirements.
• Process product returns and upload clearance items to the website.
• Handle VAT relief requests.
• Support picking, packing, and despatch activities when required.
• Complete administrative duties as directed by your line manager.
• Ensure all written communication reflects a professional image.
• Follow all company procedures, policies, and site regulations.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Attention to detail

Tools

Shopify

Microsoft Office

Job description

Binley

Hours: 40 hours per week (Mon - Saturday with set day off in the week ( Permanent Saturday ))

Salary: £26,569.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Customer Service Advisor at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

We are now looking for a Customer Service Advisor to join our Manage At Home team—Medequip’s online retail business specialising in mobility and disability aids designed to help people live independently at home.

About The Role

As a Customer Service Advisor, you will play a key role in delivering excellent customer support while helping drive online sales. This is a varied position combining customer service, sales conversion, and administrative support.

Your day-to-day responsibilities will include, but not be limited to:

• Provide exceptional customer support via phone, email, and live chat
• Convert enquiries into sales and help achieve monthly sales targets
• Liaise with suppliers to obtain stock and delivery information
• Prepare quotations, invoices, and respond to catalogue or contact form requests
• Arrange installations, rentals, and special delivery requirements
• Process product returns and upload clearance items to the website
• Handle VAT relief requests
• Support picking, packing, and despatch activities when required
• Complete administrative duties as directed by your line manager
• Ensure all written communication reflects a professional image
• Follow all company procedures, policies, and site regulations

About You

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications And Experience Required.

• Strong communicator with excellent customer relationship skills
• Quick learner with a diligent, systematic approach
• Team player who thrives in a busy office environment
• Enthusiastic, confident, and adaptable with a common-sense attitude
• Experience with the Shopify e-commerce platform is an advantage but not essential
• Good working knowledge of business systems and Microsoft Office
• Ideally holds a clean driving licence and has access to a vehicle

What We Offer

• 21 days of annual leave Company bonus
• Continued professional development, training and learning support and opportunities for career progression.
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Free eye test, provided by Specsavers
• 15% Manage At Home discount
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.