Customer Services Application Admin Officer

Temporary Customer Services Application Admin Officer

Oxford 0009 EAA5 / 1

Hybrid working

Please do not apply for this role unless your CV meets the following general requirements, as well as the more specific ones listed further down the ad:

• You must be UK based and have the right to work in the UK.
• For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
• This is a temporary role. Please do not apply if you are seeking a permanent position.

Key Requirements:

• Experience of delivering excellent customer service in the workplace.
• Good general education including GCSE grade A*- C (or equivalent) in Maths and English.
• Experience of prioritising and organising work to meet deadlines with minimal supervision.
• Experience of updating workplace ICT systems quickly & accurately using effective data entry skills.
• Experience of using problem-solving and critical thinking skills.

The Customer Services Applications Team plays an important role within the council, processing high volumes of customer applications for a range of council services. The services we currently cover include: HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.

Key Responsibilities:

• Working with the team to provide excellent customer service by ensuring phone and email cover during the team’s core hours and by meeting agreed targets in relation to call-answering.
• Pro-actively seeking to improve quality in processing, both as an individual and supporting others in the team to do so, and engaging positively with feedback when provided.
• Liaising with colleagues and external customers to resolve queries, providing World-class customer service.
• Complete work as allocated by senior staff, prioritising where needed to ensure that agreed targets are continuously met; escalating when appropriate.
• Follow all Council procedures in respect of customer feedback, including complaints.
• Carry out any other duty compatible with the overall objectives of the Applications Team.