Customer Services and Sales Administrator

Prince Personnel; Telford; On-site; GBP 25,000 - 65,000; Full time

Job summary

An established and growing business in Telford is seeking a Customer Services and Sales Administrator to enhance their team. This role involves providing exceptional customer service and sales support, ensuring that company targets are met. The ideal candidate will have a proactive attitude, excellent communication skills, and a strong attention to detail. You will work closely with colleagues and stakeholders, managing customer queries and maintaining confidentiality. Join a company that values responsibility and quality in work, and be part of a vibrant team focused on success and continuous learning.

Qualifications

• Previous experience in an administrative or customer service role.
• Strong attention to detail and willingness to learn new skills.

Responsibilities

• Answer customer emails and monitor the sales inbox.
• Organise transport within the UK and abroad.
• Enter sales orders and customer information into the CRM system.

Skills

Customer Service

Sales Support

CRM Systems

Communication Skills

Attention to Detail

Teamwork

Time Management

Proactive Attitude

Job description

Customer Services and Sales Administrator

We are working with an established, growing business based in Telford that is looking to recruit a Customer Services and Sales Administrator to join their team. You will report to the Operations Manager and work closely with the Customer Service and Sales Coordinator to provide excellent customer service and sales support, helping to meet company targets and objectives. Our client values responsibility and quality in work, with a focus on acting in the best interests of colleagues and the company.

The ideal candidate will have previous experience in an administrative or customer service role, be a good team player with a positive outlook, and possess strong attention to detail. Willingness to learn new skills and undertake training is essential. Excellent communication and interpersonal skills are required, with the confidence to liaise directly with stakeholders and suppliers. You should be able to work independently and as part of a team.

Responsibilities

• Answer customer emails and monitor the sales inbox
• Organise transport within the UK and abroad
• Respond to customer queries promptly
• Enter sales orders and customer information into the CRM system
• Produce order acknowledgements
• Update the Telford & EMEA sales dashboard
• Maintain confidentiality at all times
• Show willingness to learn new skills and undertake training
• Perform your role to the best of your abilities and seek guidance when needed
• Attend meetings and take notes as required
• Provide prompt responses to customer queries received via email and phone
• Carry out any other tasks reasonably requested by management

Skills and Experience

• Ability to work well both as part of a team and independently
• Proactive attitude to build and maintain positive customer relationships
• Effective workload and time management
• Experience working with colleagues in the US
• Experience entering sales orders and customer data into CRM systems
• Maintain confidentiality at all times
• Willingness to learn and undertake training
• Ability to respond promptly to customer queries via email and phone
• Perform other tasks as reasonably requested by management

The application process:

Our mission is to support our clients in creating an equitable, diverse, and inclusive workforce. We are committed to providing accessible recruitment processes. If you require any reasonable adjustments, please inform us early in the application process.

We will review your details and contact you within 72 working hours if your application progresses. If you do not hear from us, your details will not be retained. We encourage you to apply for future roles and wish you success in your job search.

Salary ranges and references are as follows:

• £50,000 – £65,000 + Bonus + Benefits (Ref DE26568)
• £27,000 (Ref DE26519)
• £25,000 – £30,000 DOE (OTE up to £40,000) (Ref DE26536)

Note: The latter parts of the original description regarding awards and team development have been omitted for relevance and professionalism.