Customer Services and Admissions Assistant

Page Not In Use - Trafford College; Stretford; On-site; GBP 23,000 - 25,000; Full time

Job summary

Trafford & Stockport College Group is seeking a Customer Services & Admissions Assistant to deliver high-quality customer support at the Stretford campus. The role involves greeting visitors, managing inquiries, and assisting with admissions processes. Ideal candidates will possess strong numeracy, literacy, and IT skills, and have experience in a busy, customer-oriented setting.

Benefits

40 days annual leave plus bank holidays

Generous company pension contribution 20.8%

Onsite Costa Coffee & Subsidised staff canteen

Employee Assistance Programme for family members

Tailored Professional Development plan

Free onsite Parking

Qualifications

• Previous experience in a busy customer-oriented environment.
• Must have good communication skills.
• Ability to deal with complex customer enquiries.

Responsibilities

• Greet all students and visitors, ensuring safeguarding is followed.
• Handle calls via switchboard and deal with email inquiries.
• Assist the Admissions team with processing applications.

Skills

High quality customer service

Numeracy

Literacy

IT skills

Education

Level 2 numeracy and literacy

City & Guilds 4242 in Information Technology or ECDL

NVQ Level 3 in Customer Care or Business Administration

NVQ Level 2 in Information and Guidance

Job description

Role: Customer Services & Admissions Assistant

Hours: 26 hours per week

Salary: £23,751.00-£24,429.00 (Full Time Equivalent)

Pension:20.8%(£4,940.20-£5,081.23)

Location: Stretford campus (although requirements across the Group may require cover at other sites)

An opportunity has arisen for a Customer Services and Admissions Assistant to join Trafford & Stockport College Group (TSCG) to help us achieve our vision of unlocking potential and fostering success.

About You

We are looking for someone who has experience of providing a high quality customer service and a range of services and support to internal and external customers. You must have previous experience of working in a busy customer orientated environment, dealing with a range of customer enquiries of a complex and in depth nature.

The Job

You will be responsible for greeting all students and visitors to the College, ensuring safeguarding is followed at all times. In addition, you will be answering calls via the main College switchboard, dealing with email enquiries, providing course information to callers, visitors and via email as well as assisting the Admissions team with processing on-line application forms. The Reception area is a very busy environment, and you will build up an excellent working relationships with students, tutors and regular visitors to the College.

In addition, the role requires the postholder to work one late night each week, usually until 6.30 pm, during Term Time, to facilitate students attending evening classes.

In order to be successful in this role you must have numeracy and literacy at level 2 or above, a basic IT qualification such as City &Guilds 4242 in Information Technology or ECDL and an NQV Level 3 in Customer Care or Business Administration. An NVQ Level 2 qualification in Information and Guidance would be desirable.

About TSCG – Making a Difference, Together

At Trafford & Stockport College Group (TSCG), you belong to a team that’s committed to shaping brilliant futures – for students and colleagues alike. We believe in unlocking the potential that exists in everyone and when you work with us, your individual skills and experiences are valued. You’ll be part of a supportive and friendly community, where everyone brings their own unique perspective and strengths, and where the work you do is appreciated and celebrated.

We’re deeply rooted in our local communities, with strong connections to businesses, industry, and universities. Together, we’re all working toward a shared mission: to elevate skills, create opportunities, shape futures, and transform lives.

TSCG is not just a place to work – it’s a place to belong, to thrive, and to make a difference.

Exceptional Benefits Package

At TSCG, we believe in rewarding our team for their dedication and hard work. Our exceptional benefits package is designed to support your well-being, professional growth, and overall job satisfaction while ensuring you are valued every step of the way. Join our team and enjoy a competitive benefits package that includes:

• 40 days annual leave plus bank holidays
• Generous company pension contribution 20.8%
• Onsite Costa Coffee & Subsidies staff canteen
• Employee Assistance Programme that extends the supports to your family members
• Tailored Professional Development plan
• Free onsite Parking
  
  

All employees, including senior managers, will normally be appointed to the minimum point of the pay grade for the job. In certain cases, it may be appropriate to appoint to a higher point in the pay grade at the discretion of the Director of HR & Performance due to the candidate’s current salary, experience or qualifications.

Staff at Trafford & Stockport College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all students, and this is evidenced year after year by our achievement and progression outcomes. If you are passionate about championing inclusion, fostering positive employee experiences, and making a difference, we invite you to apply for this exciting opportunity.

TSCG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview.

Trafford & Stockport College Group is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at the Trafford & Stockport College Group is subject to an Enhanced DBS (Disclosure & Barring Service) Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. The Group will meet the costs associated with this.

Please note that new guidance in Keeping Children Safe in Education 2024 requires us to carry out an online search as part of our due diligence on successful candidates.

The role is open to direct applicants only.

Please note that due to the volume of applications we receive we are unfortunately not able to respond to each applicant. If you have not been called for interview within 3 weeks of the closing date, you should assume that on this occasion your application has been unsuccessful.

** This role may close early please submit your application early to avoid disappointment **