Customer Services Advisor - Upham Inn Central Reservations

Upham Inns; England; On-site; GBP 22,000 - 26,000; Part time

Job summary

Upham Inns is seeking a vibrant Reservations Assistant for their Central Reservations Team. This part-time role will involve managing guest bookings, ensuring exceptional service, and collaborating with pub managers. Ideal candidates will have a hospitality background and excellent communication skills, contributing to making each guest's experience special.

Benefits

Weekly pay

30% friends & family discount

Discounted stays in Charming Bedroom collection

Exclusive online perks

Flexible shifts

Pension scheme

Qualifications

• Experience in hospitality or a reservations-based role.
• Excellent communication skills; you’re a natural on the phone.
• Positive attitude and love for customer care.

Responsibilities

• Manage restaurant and bedroom bookings across our pubs and inns.
• Be the friendly voice behind all guest inquiries – phone and online.
• Cross-sell experiences and recommend perfect spots.

Skills

Communication skills

Customer care

Organizational skills

Teamwork

Job description

Central Reservations Assistant – The Voice Behind Great Stays & Dining

Location: Office above the Wheelwrights Arms
Hours:Part-time | 7-day availability | 9am–8pm shifts | Evenings & weekends | Holiday cover

We’re on the hunt for a vibrant, detail-driven Reservations Assistant to join our Central Reservations Team – the heartbeat of guest bookings across our charming pubs and boutique bedrooms.

If you're passionate about delivering stand-out service from behind the scenes and thrive in a fast-paced, people-focused environment, this is your moment.

What You'll Be Doing

• Be the friendly voice and quick-thinking brain behind all guest enquiries – phone and online.

• Manage restaurant and bedroom bookings across our pubs and inns using our reservation platforms.

• Cross-sell experiences and recommend the perfect spot – whether it's a cosy corner or a romantic stay.

• Work hand-in-hand with our pub managers to deliver seamless guest journeys.

• Make every guest feel like a VIP – before they even walk through the door.

• Receive full training to help you shine in your role.

A Bit About You

You’re the kind of person who loves making people’s day – even from behind a screen or phone line. You're organised, proactive, and take pride in the little details that make a big difference.

What makes you tick:

• Experience in hospitality or a reservations-based role

• Excellent communication skills (you’re a natural on the phone!)

• A positive, can-do attitude and love for customer care

• Cool under pressure and able to juggle tasks with a smile

• Team player who enjoys collaboration and connection

• Comfortable navigating booking systems (training provided)

Perks & Benefits

• Weekly pay – because who wants to wait?

• 30% friends & family discount across all pubs – up to 6 people!

• Discounted stays in our Charming Bedroom collection

• Exclusive online perks – deals, discounts & rewards

• Flexible shifts to work around your life

• Pension scheme to plan ahead

If you’re ready to bring your personality, professionalism, and passion for hospitality to the team, hit apply and join us in making every booking something special.