Customer Services Advisor – Temporary

KHR - Recruitment Specialists; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Kent is seeking a Temporary Customer Services Advisor to join their supportive team. The role involves managing customer inquiries, preparing quotations, and collaborating with internal departments to ensure quality service delivery. Ideal candidates will possess strong communication skills, customer service experience, and familiarity with ERP systems, all while thriving in a fast-paced environment.

Benefits

Supportive team environment

Potential for contract extension

Qualifications

• Experience in B2B customer service or sales support.
• Working knowledge of ERP and/or CRM systems.
• Comfortable with technical product information and quality systems.

Responsibilities

• Support customers and internal teams ensuring smooth service processes.
• Handle enquiries, prepare quotations, and process purchase orders.
• Liaise with departments for delivery schedules and manage customer feedback.

Skills

Communication

Organisational skills

Attention to detail

Customer service

Education

Previous experience in customer service or sales administration

Tools

ERP System

CRM System

Microsoft Office

Job description

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Customer Services Advisor – Temporary, Kent

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Client:

KHR - Recruitment Specialists

Location:

Kent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

31867dd7dc74

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Updated: Mon, Jun 23, 2025 11:46 AM

Temporary Customer Service Advisor – Join a Growing, Supportive Team!
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pm

Are you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.

What You’ll Be Doing
– In this varied and fast-paced role, you’ll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process
– Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
– Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
– Process purchase orders, input data into the ERP system, and send order confirmations.
– Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
– Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
– Raise purchase orders as needed and ensure timely communication of delivery updates.
– Log customer feedback and help drive continuous improvement.
– Support the resolution of customer complaints in coordination with relevant departments.
– Manage incoming calls with professionalism and ensure smooth communication across departments.
– Attend weekly production meetings and keep stakeholders informed of shipping updates.
– Take on additional tasks as required by management – every day is different!

Who We’re Looking For
– You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.

Essential skills & experience:
– Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment
– Confident communicator, both written and verbal, at all levels
– Working knowledge of ERP and/or CRM systems
– Comfortable with technical product information (ability to understand catalogues and simple drawings)
– Familiar with quality systems such as ISO9001 or AS9100
– Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint)
– Highly organised, self-motivated, and a great team player
– Able to work independently and thrive in a fast-paced environment

Why Apply?
– Be part of a supportive, growing team in a respected business
– Gain valuable experience in a professional B2B environment
– Enjoy varied and engaging work with potential for contract extension

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.