Customer Services Advisor - Temporary

KHR - Recruitment Specialists; Edenbridge; On-site; GBP 22,000 - 28,000; Part time

Job summary

A leading company is looking for a Temporary Customer Services Advisor in Edenbridge. This role requires proactive customer service skills and offers the chance to work within a supportive team. You'll handle customer inquiries, coordination with teams, and ensure a high standard of service in a dynamic environment.

Benefits

Supportive team environment

Potential for contract extension

Professional B2B experience

Qualifications

• Previous experience in customer service or sales administration, preferably in manufacturing or engineering.
• Confident communicator at all levels.
• Comfortable with technical product information.

Responsibilities

• Support customers and internal teams ensuring smooth service processes.
• Handle enquiries, prepare quotations, and process purchase orders.
• Liaise with departments to maintain delivery schedules.

Skills

Communication

Organisation

Customer Service

Attention to Detail

Technical Understanding

Tools

ERP systems

CRM systems

Microsoft Office

Job description

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Customer Services Advisor - Temporary, Edenbridge

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Location:

Job Category:

Customer Service

EU work permit required:

Yes

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Job Reference:

SKEBJuly-2025_1750679206

Job Views:

8

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

Temporary Customer Service Advisor – Join a Growing, Supportive Team!
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pm

Are you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.

What You'll Be Doing
- In this varied and fast-paced role, you'll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process
- Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
- Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
- Process purchase orders, input data into the ERP system, and send order confirmations.
- Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
- Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
- Raise purchase orders as needed and ensure timely communication of delivery updates.
- Log customer feedback and help drive continuous improvement.
- Support the resolution of customer complaints in coordination with relevant departments.
- Manage incoming calls with professionalism and ensure smooth communication across departments.
- Attend weekly production meetings and keep stakeholders informed of shipping updates.
- Take on additional tasks as required by management – every day is different!

Who We’re Looking For
- You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.

Essential skills & experience:
- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment
- Confident communicator, both written and verbal, at all levels
- Working knowledge of ERP and/or CRM systems
- Comfortable with technical product information (ability to understand catalogues and simple drawings)
- Familiar with quality systems such as ISO9001 or AS9100
- Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint)
- Highly organised, self-motivated, and a great team player
- Able to work independently and thrive in a fast-paced environment

Why Apply?
- Be part of a supportive, growing team in a respected business
- Gain valuable experience in a professional B2B environment
- Enjoy varied and engaging work with potential for contract extension


KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Job Requirements:

Who We're Looking For- You're a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.Essential skills & experience:- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment- Confident communicator, both written and verbal, at all levels- Working knowledge of ERP and/or CRM systems- Comfortable with technical product information (ability to understand catalogues and simple drawings)- Familiar with quality systems such as ISO9001 or AS9100- Strong IT skills - confident with Microsoft Office (Excel, Word, PowerPoint)- Highly organised, self-motivated, and a great team player- Able to work independently and thrive in a fast-paced environment