Customer Services Advisor, Telecommunications - Guernsey

jobs.jerseyeveningpost.com-job boards; Daliburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Services Advisor to join their Customer Experience Team in Guernsey. This role involves providing excellent support to customers, handling queries, and ensuring efficient service. Candidates should have strong communication skills and a passion for customer service. The position requires working 37 hours per week on a shift rota basis, and applications are only accepted from candidates with a valid Guernsey Resident Working Permit.

Qualifications

• Passion for delivering excellent customer service.
• Ability to simplify complex information for customers.

Responsibilities

• Provide professional support to customers via phone or online.
• Handle customer queries and service requests.

Skills

Customer Service

Empathy

Communication

Organizational Skills

Self-motivation

Job description

Job Title: Customer Services Advisor

Our client is seeking a Customer Services Advisor to join their Customer Experience Team in Guernsey. The role involves working 37 hours per week on a shift rota basis.

About the Role

We are looking for candidates who are enthusiastic about future technologies and change, interested in global opportunities and personal development, and eager to work in a collaborative team environment.

Ideal Candidate Skills

• Passion for delivering excellent customer service and achieving customer-focused outcomes
• High levels of empathy and excellent verbal and written communication skills
• Ability to simplify complex information for customers
• Well-organized, methodical, and accurate in work
• Self-motivated with a sense of responsibility to resolve customer issues efficiently

Key Responsibilities

• Provide professional and efficient support to customers via phone or online
• Handle customer queries, faults, and service requests
• Strive for customer excellence by ensuring all interactions are friendly and efficient

Application Process

To apply, please send your CV to [e-mail] or call 01481 743078.

Note: Applications are only accepted from candidates residing in Guernsey with a valid Guernsey Resident Working Permit.

Additional Information

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