Customer Services Advisor - Public Sector

VanRath; Newtownabbey; On-site; GBP 32,000; Full time

Job summary

A prominent public sector client is seeking a Customer Support Advisor to join their team in Newtownabbey. This full-time role entails supervising customer service teams, handling escalated issues, and maintaining service excellence standards. Candidates should have at least two years of customer service experience and a minimum of 5 GCSEs, including English Language and Maths. Offering a salary of £31,495, this position comes with excellent benefits such as flexi-time and modern office facilities.

Benefits

Flexi time

Free parking

Modern offices

Qualifications

• Minimum of two years' experience in a customer services function.
• Experience in switchboard, reception and handling payments.
• A minimum of 12 months experience dealing with a high volume of calls.

Responsibilities

• Supervise customer service teams at designated locations.
• Handle escalated customer issues and service recovery.
• Develop and deliver customer service training.

Skills

Customer service experience

Communication skills

Problem-solving

Education

Minimum 5 GCSEs (Grades A-C) including English Language and Maths

Tools

Microsoft Office

Job description

VANRATH are delighted to be assisting our major Public Sector client, a large and well-known organisation with the recruitmentof a Customer Support Advisor to join their team based in Newtownabbey.

This is a Full-Time Monday-Friday position. Temporary contract expected to last for a minimum of 6 months.

Salary

£31,495 + fantastic benefits in a modern organisation e.g. Flexi time, free parking & excellent modern offices.

Responsibilities:

• Supervise customer service teams at designated locations.
• Maintain and update Standard Operating Procedures (SOPs).
• Handle escalated customer issues and service recovery.
• Support customer complaint management and reporting.
• Assist with customer service strategy implementation.
• Manage telephone systems and voicemail.
• Support event bookings and service promotions.
• Ensure availability of customer information and resources.
• Provide feedback to improve customer service systems.
• Develop and deliver customer service training.
• Manage uniform ordering.
• Provide general administrative support.

Essential Criteria:

• Minimum 5 GCSES (Grades A-C) to include English Language and Maths.
• Minimum of two years' experience in a customer services function.
• Experience in switchboard, reception and handling payments.
• A minimum of 12 months experience dealing with a high volume of calls.
• Experience in the use of Windows and Microsoft Office.
• Access to a suitable form of transport.

Desirable Criteria:

• Previous experience in a customer-facing role including operating a customer management information system and managing a team of customer service advisors.

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.

Recent Feedback from our candidates:

''VANRATH were very helpful in finding me multiple roles suitable to my skill set. I had interviews within days of applying and in the end have found a role that suits me perfectly.''

''I would highly recommend Vanrath. Very quick response to my application. They have been extremely dedicated to finding me a role that was best suited to my future career development.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''