Customer Services Advisor – On-site

Mission 4 Recruitment; Uttlesford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-run business in Uttlesford is searching for a Customer Services Advisor to join their team. The role involves being the first point of contact for customers, managing enquiries, and supporting the Customer Service Manager. Ideal candidates will have strong interpersonal skills and a dedication to customer satisfaction. Benefits include a competitive package and career development opportunities.

Benefits

Company pension

Career development opportunities

Competitive package

Free on-site parking

Qualifications

• Excellent interpersonal skills, both in person and on the phone.
• Ability to work to deadlines with high accuracy.
• Dedicated and flexible team player.

Responsibilities

• Act as the first point of contact for all calls into the business.
• Responding to incoming emails and customer enquiries.
• Providing support to the Customer Service Manager.

Skills

Time management

Interpersonal skills

Customer satisfaction focus

Multi-tasking

Accuracy under pressure

Job description

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Customer Services Advisor – On-site, Saffron Walden

Client: Mission 4 Recruitment

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference:

35862073fb13

Job Views:

16

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Temporary to Permanent / Permanent: Immediate start!

Working hours: Monday – Friday 9am – 5pm

Job Code: AC1852

An exciting opportunity for a driven individual who is looking to become part of an ambitious and growing business. You will be joining an established and successful organisation and become a valued member of the customer services team as a Customer Services Advisor.

My client is a family-run business committed to providing customers with the highest quality of both products and service. The business has doubled its workforce and turnover in the past 5 years, with plans for further expansion into new markets.

Key Responsibilities:

• Act as the first point of contact for all calls into the business and when greeting visitors.
• Franking post
• Processing proforma payments for orders over the phone.
• Liaising with the Accounts Department regarding customer accounts.
• Liaising with the Warehouse on customer orders and deliveries.
• Filing of customer orders and shipping information.
• Responding to incoming emails and customer enquiries.
• Following up on all enquiries regarding potential business.
• Recording information on CRM.
• Keeping in touch calls with in-house customer accounts.
• Raising quotations/price lists for the sales team.
• End of day procedures (invoicing, reporting).
• Providing support to the Customer Service Manager.

Essential skills:

• Ability to work to deadlines with high accuracy.
• Good multi-tasking and time management skills.
• Excellent interpersonal skills, both in person and on the phone.
• Ability to work well under pressure.
• Professional manner when dealing with customers.
• Dedicated and flexible team player.
• Highly motivated and enthusiastic about customer satisfaction.

Benefits include:

• Company pension
• Career development opportunities
• Competitive package
• Corporate benefits
• Collaborative team environment with a 'customer first' focus
• Free on-site parking

Note: Due to high response volume, only shortlisted candidates will be contacted within 7 days. Unsuccessful applicants' details will be retained for future opportunities.