Customer Services Advisor - Installations - FTC until Jan 26

Energy Assets Group Holdings; Darwen; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading utilities infrastructure business seeks a Customer Services Advisor to provide technical and administrative support. The role focuses on enhancing customer satisfaction and achieving KPIs. Candidates should possess strong communication and problem-solving skills, with opportunities for career growth within the organization.

Benefits

30 days holiday, increasing to 35 days with service

Annual performance-based bonus

Critical injury scheme

Opportunities for career growth

Qualifications

• Previous industry experience is advantageous.
• Ability to stay calm in a pressurised environment.

Responsibilities

• Providing accurate and timely administrative support to customers.
• Troubleshooting communication issues with assets.
• Managing reports and SLAs using tools like Excel and Access.

Skills

Problem-solving

Communication

Customer Service

Attention to Detail

Tools

Excel

Access

Job description

Customer Services Advisor - Installations - FTC until Jan 26

Our customer service advisors are responsible for providing a first point of contact for technical and administrative support to our engineers and internal teams.

A key responsibility of this role is to monitor and minimise manual commissioning of assets and to work towards communicated targets and KPIs.

Working with us, you will benefit from:

• A commitment to high levels of job satisfaction, recognition, and personal development opportunities.
• Competitive salary starting at £25,077, plus potential for an annual performance-based bonus.
• Work-life balance with 30 days holiday, increasing to 35 days with service.
• Critical injury scheme ensuring safety and support in case of serious injury.
• A friendly, welcoming, and diverse team culture.
• Opportunities for career growth within our large, end-to-end utilities organization.

Key Responsibilities

• Providing accurate and timely administrative support to internal and external customers.
• Liaising with customers and suppliers to resolve issues and deliver excellent customer service.
• Remotely programming connection and setup files for smart meter readings.
• Using systems to record information accurately and with attention to detail.
• Troubleshooting communication issues with assets.
• Managing reports and SLAs using tools like Excel and Access, including VLOOKUP functions.
• Investigating errors and responding to queries from suppliers and internal teams.
• Proactively seeking efficiency improvements and enhancing the customer journey.
• Building strong relationships with internal teams for mutual understanding and continuous improvement.

What We're Looking For

• Ability to stay calm and manage a demanding workload in a pressurised environment.
• Strong prioritization skills and knowing when to escalate issues.
• Attention to detail and pride in providing accurate support.
• Problem-solving and issue resolution skills.
• Excellent communication skills, both written and oral.
• First-class customer service skills.
• Previous industry experience is advantageous.
• Ability to work collaboratively and as part of a team.
• Capacity to identify and raise areas for improvement.

About Us

Established in 2005, we are a leading nationwide utilities infrastructure business offering innovative metering, data services, network construction, and low-carbon solutions. We partner with major energy suppliers and public sector institutions across the UK. We are committed to inclusivity and welcome applicants from all backgrounds who are legally eligible to work in the UK.