Customer Services Advisor – £20k

Recruitment Avenue; London; On-site; GBP 20,000; Full time

Job summary

An established industry player in the online spa booking sector is seeking a Customer Services Advisor to enhance their customer experience. In this dynamic role, you will engage with both trade and direct customers, managing inquiries, bookings, and payments. Your organizational skills and ability to work under pressure will be key as you navigate the complexities of customer service in a fast-paced environment. Join a team that values customer satisfaction and be part of a company that offers exciting spa days and holiday packages. If you thrive in a customer-focused role and are eager to contribute to a growing business, this opportunity is perfect for you.

Qualifications

• Experience in customer service or administrative roles is essential.
• Strong organizational skills and ability to handle multiple tasks.

Responsibilities

• Check and update bookings, handle cancellations, and process payments.
• Respond to client queries via email, telephone, and chat.
• Advise clients on pre-travel arrangements and handle complaints.

Skills

Customer Service Experience

Organizational Skills

Ability to Multi-task

Ability to Work Under Pressure

Job description

Job Title – Customer Services Advisor

Department/Sector – Travel

Job Location – London

Salary – £20k

Our client is an online spa booking company that prides itself on the customer experience. They are looking for a Customer Service Advisor to join their team.

They operate in the UK and abroad and offer spa days, holidays for singletons, hen parties, and theatre packages.

In this role, you will be speaking to trade and direct customers concerning pre and post-departure inquiries by making changes to short breaks, inputting bookings into the system, sending confirmations, and processing payments.

Responsibilities:

1. Check bookings are correct and updated.
2. Make amendments to existing bookings.
3. Deal with cancellations.
4. Send out email confirmations.
5. Collect and process payments.
6. Advise clients on pre-travel arrangements.
7. Handle complaints or refunds.
8. Check invoices.
9. Deal with daily post.
10. Negotiate with suppliers.
11. Respond to client queries via email, telephone, and chat.

Skills Required:

1. Experience in a customer service, operations, or administrative role.
2. Effective organizational skills and the ability to multi-task.
3. Proven ability to work under pressure.