Customer Services Advisor

Nuffield Health; Woking; On-site; GBP 20,000 - 25,000; Full time

Job description

Customer Service Advisor

Guildford & Woking Hospitals | Sales & Marketing | Permanent | Full Time
Up to £24,531 per annum, depending on experience
37.5 hours per week

Nuffield Health Guildford and Woking Hospitals have an exciting opportunity for a dedicated and enthusiastic Customer Service Advisor to join our Sales & Marketing team.

This is a key front-line role that supports both the patient experience and our private healthcare growth. We’re looking for someone who thrives in a fast-paced, patient-focused environment and is passionate about delivering outstanding customer service and operational excellence.

The role will be based across both Guildford and Woking hospitals.

As a Customer Service Advisor, you will:

• Be a key first point of contact for patients, consultants, GPs and medical secretaries, managing a variety of queries both in person and via telephone/email
• Support self-pay and insured patient journeys, from initial enquiry to booking and follow-up
• Produce high-quality self-pay quotes, supporting price matching and bespoke requests
• Manage referrals and admissions efficiently, using Salesforce to track activity
• Coordinate with consultants and secretaries to ensure smooth onboarding and clinic utilisation
• Assist with day-to-day capacity, cancellations and appointment slot optimisation
• Support sales reporting, KPI tracking, and local marketing campaign delivery
• Work collaboratively within the wider Sales & Marketing, Bookings and Business Admin teams across both hospital sites.

What we’re looking for:

• A confident and friendly communicator, comfortable dealing with patients and healthcare professionals alike
• Strong administrative and organisational skills
• Ability to manage multiple priorities and maintain attention to detail
• Previous experience in healthcare, administration, or customer-facing roles preferred
• Proficiency in systems such as Salesforce, or willingness to learn CRM platforms
• A team player who takes pride in supporting others and delivering a high standard of service

Helping you feel good:

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From a cycle-to-work scheme to financial wellbeing support, gym membership and more — at Nuffield Health, we’ll take care of what’s important to you.

About the Hospitals:

Nuffield Health Woking Hospital
A high-performing private hospital in Surrey, specialising in orthopaedics, women's health, and diagnostics. Our modern facilities include 27 en-suite rooms, three theatres (including laminar flow), imaging, physiotherapy, and pharmacy services.

Nuffield Health Guildford Hospital
A leading provider of private care in the South East, offering complex surgery and a broad range of treatments. Facilities include four theatres, oncology and acute dependency units, and 49 en-suite rooms, supported by a highly experienced clinical team.

Join Us

If you’re ready to support our mission to deliver exceptional healthcare, start your application today. We review applications as we receive them and may close the advert early if we receive high interest — so apply now to ensure you’re considered.

It starts with you.