Customer Services Advisor

Recooty; West Midlands Combined Authority, Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated customer support professional to join their team. In this dynamic role, you will assist customers with their queries, manage bookings, and ensure smooth communication between scaffolders, suppliers, and internal staff. Your strong communication and organisational skills will be crucial in maintaining high service levels while adapting to the fast-paced environment. If you have a positive attitude and a desire to grow with a forward-thinking company, this is the perfect opportunity for you.

Qualifications

• Strong communication and organisational skills are essential.
• Ability to remain calm in busy environments and a willingness to learn.

Responsibilities

• Support management and service customers with installations.
• Book survey appointments and liaise with scaffolders and suppliers.

Skills

Communication Skills

Organisational Skills

Calmness Under Pressure

Willingness to Learn

Positive Mental Attitude

Job description

Job Brief: To support customers with their queries, update database, generate quotations, liaise with scaffolders, suppliers, installers, and internal staff.

Responsibilities: To support management and servicing customers with their installations, keeping information and people updated. Booking survey appointments, booking scaffolders, rubbish removals.

Skills Required: Great communication and organisational skills, to stay calm in a busy environment, to be willing to learn and grow with the organisation, and to have a positive mental attitude is important to us.