Customer Services Advisor

Edenred; Swindon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Edenred is seeking a passionate Customer Service Advisor to enhance customer satisfaction and building positive relationships. In this role, you will engage with customers through phone, email, and chat, addressing inquiries, and fostering a collaborative work culture. Join a dynamic team to make a real difference in customers' lives, in a supportive environment that values diversity.

Benefits

Competitive salary and benefits package

Opportunity for skill development

Positive and collaborative work culture

Qualifications

• Minimum of 1 year of experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and resolution skills.

Responsibilities

• Provide exceptional customer service through various channels.
• Resolve customer inquiries and complaints promptly.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem Solving

Interpersonal Skills

Customer Service

Adaptability

Tools

Microsoft Office Suite

Job description

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Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Customer Service Advisor

Edenred Payment Solutions , a market leader in the payment world, is seeking a passionate and customer-centric Customer Service Advisor to join our growing team.

In this role, you will play a critical role in building positive relationships with our customers and ensuring their satisfaction by:

• Providing exceptional customer service through phone, email, and chat interactions.
• Effectively resolving customer inquiries and complaints in a timely and professional manner.
• Identifying and understanding customer needs and exceeding their expectations.
• Proactively offering solutions and additional services to enhance the customer experience.
• Maintaining accurate records of customer interactions and ensuring adherence to company policies.
• Collaborating with other departments to resolve complex customer issues.
• Contributing to a positive and supportive team environment.

We are seeking individuals who possess the following:

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain composure under pressure.
• Strong problem-solving and resolution skills.
• High level of professionalism and a commitment to providing exceptional customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn quickly and adapt to new technologies.

We offer a competitive salary and benefits package, along with the opportunity to:

• Join a growing and dynamic company.
• Make a real difference in the lives of our customers.
• Develop your skills and knowledge in a supportive environment.
• Enjoy a positive and collaborative work culture.

If you are passionate about exceeding customer expectations and building positive relationships, we encourage you to apply!

We are an equal-opportunity employer and value diversity in our organisation. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.