Customer Services Advisor

TipTopJob; Stockton-on-Tees; On-site; GBP 10,000 - 16,000; Part time

Job summary

A leading company in Stockton-on-Tees seeks a Customer Services Advisor to support administration and customer interactions. This part-time role involves managing order processes, improving customer service operations, and maintaining high standards in customer satisfaction. Ideal candidates will possess strong organizational skills and a proactive attitude, contributing to continuous improvement efforts.

Benefits

Company pension scheme

Life insurance

Employee Assistance Programme

Store discount scheme

Paid volunteer leave

Health support initiatives

Cycle to Work Scheme

Qualifications

• Confident and customer-focused personality.
• Experience in customer service roles.
• Good understanding of Microsoft Office Platforms.

Responsibilities

• Handle customer service queries efficiently.
• Process orders and maintain documentation.
• Support management with compliance and audits.

Skills

Customer service

IT literacy

Organization

Time management

Tools

Microsoft Office

Job description

TipTopJob Stockton-On-Tees, England, United Kingdom

Customer Services Advisor

TipTopJob Stockton-On-Tees, England, United Kingdom

3 days ago Be among the first 25 applicants

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Job Title: Customer Services Advisor

Location: Stockton : TS18 3BL

Salary: Competitive

Job Type: Permanent, Part Time (20 : 25 Hours)

LKAB are looking for an enthusiastic Customer Services Advisor to form part of our Team at Stockton. The role is responsible for dealing directly with suppliers, customers and site administration.

The incumbent will be responsible for performing the day:to:day administration and support activities for the Stockton site, ensuring that all orders and documentation are accounted for accurately and that these are conveyed to our partners in a timely manner.

The candidate will also make suggestions for continuous improvement across Customer Services processes, whilst maintaining customer and stakeholders requirements, managing these to the highest standards possible.

Duties Will Include

• Administration and processing of orders and information relating to Stockton Site.
• Processing Documentation for UK and European Orders
• Inbound and Outbound Call Handling
• Supporting site management team with IMS responsibilities, including support during audits and maintaining site compliance documentation.
• Ensuring LKAB Logistical requirements are being fulfilled by Haulage Partners
• Ensuring customer service queries are dealt with in an efficient manner through to completion, and if required escalated through the Site Manager and Commercial teams.
  
  

The Ideal Candidate Will Be

• Personable, Confident and customer focused.
• IT literate with good working knowledge of Microsoft Office Platforms and strong attention to detail
• Demonstrable organisation, time management and customer service experience.
• Great team player : eager to support, with a proactive nature.
• Previous Export documentation preparation and booking experience.
• Committed to the LKAB behaviours and code of conduct and lives by the organisation golden rules.
  
  

Benefits

• Company pension increasing in employer contributions after 5 years service
• Life insurance (Death in Service)
• Employee Assistance Programme for employee, partner and family
• Salary Extras : Store discount scheme
• 5 Days paid volunteer leave
• Reframe cancer support
• My Menopause centre
• Cycle to Work Scheme
  
  

Please click APPLY to submit your CV for this role.

Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Support Administrator, Customer Support, Client Service may also be considered for this role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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