Customer Services Advisor

DHL Germany; Milton Keynes; Hybrid; GBP 25,000; Full time

Job summary

A leading integrated parcel business in Milton Keynes is seeking a Customer Service Advisor to deliver excellent customer service. The ideal candidate will manage customer queries and promote self-service options while demonstrating strong organizational skills and attention to detail. This role offers a salary of £24,576.21 and includes perks such as hybrid working and 25 days holiday entitlement.

Benefits

25 days holiday entitlement

Hybrid working

Enhanced overtime rates

Holiday purchase scheme

Refer a Friend scheme

Recognition programs

Parcel Perks

Aviva Wellbeing App

Aviva Digital GP 24/7

Cycle to Work Scheme

Discounted bus travel

Responsibilities

• Ensure all communication with customers is professional and timely.
• Manage corporate customer queries from start to finish.
• Develop a full understanding of DHL eCommerce UK services.
• Promote self-service options and alternative products.
• Attend meetings and contribute ideas to improve customer experience.

Skills

Strong planning and organizational skills

Customer-focused with attention to detail

Excellent communication and listening skills

Job description

DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery market and aim to be the first choice for customers.

Excellence. Simply Delivered. That is what we do.

We are currently recruiting for a Customer Service Advisor based at our site in Milton Keynes, Monday - Friday, on a 7.5-hour shift between 08:00-17:00. Salary: £24,576.21 per annum.

Our team is responsible for delivering excellent customer service across all contacts through case management, taking ownership of investigations, and embodying our four core attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'.

Key Responsibilities:

1. Ensure all communication with customers is professional, timely, and resolved to their satisfaction through appropriate channels.
2. Manage corporate customer queries from start to finish, taking ownership and responsibility for resolution.
3. Develop a full understanding of DHL eCommerce UK services, products, and relevant operating systems.
4. Promote self-service options and alternative products to customers.
5. Attend regular meetings/briefs and contribute ideas to improve customer experience and team performance.

Skills & Experience Required:

1. Strong planning and organizational skills with the ability to multitask under pressure.
2. Customer-focused with attention to detail.
3. Excellent communication and listening skills.

Perks & Benefits:

• 25 days holiday entitlement
• Hybrid working
• Enhanced overtime rates
• Holiday purchase scheme
• Refer a Friend scheme
• Recognition programs including Employee of the Month, Quarter, Year, and special awards
• Parcel Perks
• Aviva Wellbeing App
• Aviva Digital GP 24/7
• Cycle to Work Scheme
• Discounted bus travel

About Us:

Recognized as a Top Employer 2024 and a Great Place to Work, DHL eCommerce UK values attributes like Passion, Teamwork ('As One'), a 'Can Do' attitude, and commitment to delivering 'Right First Time'. We offer competitive salaries, hybrid working, and a benefits package to support your financial security, health, and well-being.