Customer Services Advisor

DHL eCommerce UK; Milton Keynes; Hybrid; GBP 25,000; Full time

Job summary

DHL eCommerce UK is seeking a Customer Service Advisor for its Milton Keynes site. In this role, you will manage customer queries, embody the company's service attributes, and contribute to team performance, working within a supportive and recognized workplace.

Benefits

25 days holiday entitlement

Hybrid working options

Enhanced overtime rates

Holiday purchase scheme

Refer a Friend scheme

Recognition programs

Parcel Perks

Aviva Wellbeing App

Aviva Digital GP 24/7

Cycle to Work Scheme

Discounted bus travel scheme

Qualifications

• Strong planning and organizational skills with the ability to multitask under pressure.
• Customer-focused with attention to detail.
• Excellent communication and listening skills.

Responsibilities

• Ensure all communication with customers is professional and timely.
• Manage corporate customer queries from start to finish.
• Develop understanding of services and operating systems.

Skills

Planning

Organizational skills

Attention to detail

Communication

Listening

Job description

DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery market and aim to be the first choice for customers.

Excellence. Simply Delivered. That is what we do.

We are currently recruiting for a Customer Service Advisor based at our site in Milton Keynes, working Monday - Friday, 37.5 hours per week. Salary: £24,576.21 per annum, pro-rata.

Our team is responsible for delivering excellent customer service through case management, taking ownership of investigations, and embodying our four attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'.

Key Responsibilities:

1. Ensure all communication with customers is professional, timely, and resolves issues to their satisfaction via appropriate channels.
2. Manage corporate customer queries from start to finish, taking ownership and responsibility for resolution.
3. Develop a comprehensive understanding of DHL eCommerce UK services, products, and operating systems.
4. Promote self-service options and alternative products to new and existing customers.
5. Participate in regular meetings and contribute ideas to improve customer experience and team performance.

Skills & Experience Required:

1. Strong planning and organizational skills with the ability to multitask under pressure.
2. Customer-focused with attention to detail.
3. Excellent communication and listening skills.

Perks & Benefits:

• 25 days holiday entitlement
• Hybrid working options
• Enhanced overtime rates
• Holiday purchase scheme
• Refer a Friend scheme
• Recognition programs: Employee of the Month/Quarter/Year, CEO Can Do Award
• Parcel Perks
• Aviva Wellbeing App
• Aviva Digital GP 24/7
• Cycle to Work Scheme
• Discounted bus travel scheme

About Us:

DHL eCommerce UK has been recognized as a Top Employer 2024 for the third consecutive year and is certified as a Great Place to Work.

Our attributes—Passion, As One, Can Do, and Right First Time—are central to our culture. We seek individuals who are passionate about delivering excellent service with energy and commitment, working as one team across all areas of the business.

We offer competitive salaries, hybrid working, and a comprehensive benefits package to support your financial, health, and well-being goals.