Customer Services Advisor

DHL eCommerce UK; Milton Keynes; Hybrid; GBP 25,000; Full time

Job summary

A leading logistics company in Milton Keynes is seeking a Customer Service Advisor. This role involves delivering excellent customer service, managing corporate queries, and promoting services. Key skills include strong organizational abilities and excellent communication. A competitive salary and hybrid working options are provided.

Benefits

25 days holiday entitlement

Hybrid working arrangements

Enhanced overtime rates

Holiday Purchase Scheme

Refer a Friend Scheme

Recognition programs

Parcel Perks

Aviva Wellbeing App

Aviva Digital GP 24/7

Cycle to Work Scheme

Discounted bus travel scheme

Qualifications

• Ability to multitask under pressure.
• Keen attention to detail.

Responsibilities

• Ensure all communication with customers is professional, timely, and satisfactory.
• Manage corporate customer queries from start to finish.
• Develop a comprehensive understanding of DHL eCommerce UK services.

Skills

Strong planning and organizational skills

Customer-focused

Excellent communication and listening skills

Job description

DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to innovation in the express parcel delivery market and aim to be the first choice for customers.

Excellence. Simply Delivered.

We are currently recruiting for a Customer Service Advisor based at our site in Milton Keynes. The role involves working Monday to Friday, on a 7.5-hour shift between 08:00 and 17:00, with a salary of £24,576.21 per annum.

Our team is responsible for delivering excellent customer service through case management, taking ownership of issues, and embodying our four attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'.

Key Responsibilities:

• Ensure all communication with customers is professional, timely, and satisfactory, using appropriate channels.
• Manage corporate customer queries from start to finish, taking ownership and responsibility for resolution.
• Develop a comprehensive understanding of DHL eCommerce UK services, products, and operating systems.
• Promote self-service options and alternative products to customers.
• Participate in regular meetings and contribute ideas to improve customer experience and team performance.

Skills & Experience Required:

• Strong planning and organizational skills, with the ability to multitask under pressure.
• Customer-focused with keen attention to detail.
• Excellent communication and listening skills.

Perks & Benefits:

• 25 days holiday entitlement
• Hybrid working arrangements
• Enhanced overtime rates
• Holiday Purchase Scheme
• Refer a Friend Scheme
• Recognition programs: Employee of the Month, Quarter, Year, and others
• Parcel Perks
• Aviva Wellbeing App
• Aviva Digital GP 24/7
• Cycle to Work Scheme
• Discounted bus travel scheme

About Us:

DHL eCommerce UK has been named a Top Employer 2024 for the third consecutive year and is certified as a Great Place to Work. We value attributes such as Passion, Teamwork ('As One'), a 'Can Do' attitude, and delivering 'Right First Time'.

We offer competitive salaries, hybrid working, and a benefits package aimed at supporting your financial security, health, and well-being.