Customer Services Advisor

SUEZ; Luton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading environmental services company in Luton is seeking a Customer Service Advisor to ensure high standards of customer service. You will manage incoming communications, log customer disputes, and collaborate with your team to resolve issues swiftly. Strong communication and basic IT skills are essential. Previous office experience is advantageous. The company offers a supportive environment with opportunities for continuous learning and development.

Benefits

Flexible working arrangements

Comprehensive health and wellness programs

Career advancement opportunities

Qualifications

• Demonstrated passion for customer service required.
• Previous office experience preferred but not essential.
• Ability to work as part of a team.

Responsibilities

• Deliver excellent customer service at all times.
• Manage incoming phone calls and correspondence.
• Log disputes customers may have.
• Communicate internally to resolve customer queries.
• Monitor response times for logged disputes.

Skills

Customer service passion

Strong communication skills

Basic IT skills

Ability to work under pressure

Job description

Overview

Are you a skilled Customer Service Advisor?

Reporting to the Customer Service Team Leader the Customer Service Advisor will be responsible for communicating with internal and external customers to deliver excellent standards of customer service.

The successful candidate will work closely with the other members of the customer service team to contribute to continued success of the department and exceed customer service standards within SUEZ.

Responsibilities

Key responsibilities of the role include:

• Delivering excellent levels of customer service at all times.
• Managing incoming phone calls or correspondence from customers.
• Logging any disputes customers may have to the relevant departments through the internal business channels.
• Communicating with all levels within the business to help customers get swift and accurate resolves on their queries.
• Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.

The successful candidate will also be expected to carry out general office admin.

Requirements

• Applicants must be able to demonstrate a passion for customer service coupled with strong communication skills.
• Working as part of a small customer service team, the successful candidate will be upbeat and friendly and be able to work under pressure.
• The successful candidate must also have basic IT skills, customer service experience and be able to work well in a team.
• Previous office experience would be advantageous, but not essential.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.