Customer Services Advisor

Halfords Group PLC; Liverpool City Region; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retailer in motoring and cycling is seeking part-time Retail Colleagues in St. Helens. Ideal candidates will provide exemplary customer service and deliver fitting services on vehicles and bikes. Experience in retail and a proactive customer-focused approach is preferred. The role offers various benefits including discounts on products and health plans.

Benefits

25% off products

Discounts on garage bills

Employee assistance programme

Qualifications

• Experience in delivering great customer service, ideally in a retail sales environment.
• Availability to work on a rota basis, including weekends.

Responsibilities

• Deliver fitting services including car parts fitting and cycle servicing.
• Work on customers' vehicles and help them with their needs.

Skills

Customer service

Proactive approach

Sales experience

Job description

Apply now Job no: 561081
Work type: Part time, 12 hours per week
Site: St. Helens, St Helens Retail Park
Categories: Retail Colleagues
Location: Merseyside
Salary: £10.20 - £12.41 per hour
Business Area: Retail

Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role.

Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all.

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.

We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.

Benefits

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

Requirements

To be successful in this role you will need:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

About Us

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords we are committed to creating an inclusive workplace for our colleagues.