Customer Services Advisor

URIS Group; Doncaster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic, employee-focused company in Doncaster seeks a passionate Customer Services Advisor. The role emphasizes excellent customer service skills, adaptability, and effective communication. You will have opportunities for career progression, alongside benefits such as wellbeing programs, flexible work arrangements, and generous annual leave. Join a culture where developing talent is a priority.

Benefits

Apprenticeships

Bonuses

Health and wellbeing programs

Employer pension contribution of 6%

Flexible work arrangements

Life assurance

Group Income Protection

Generous annual leave entitlement

Qualifications

• Enthusiastic individuals committed to delivering excellent customer service.
• Effective communicators with strong listening skills.
• People who thrive on helping others.
• Adaptable decision-makers capable of handling different situations.
• Candidates seeking genuine career progression.

Responsibilities

• Deliver excellent customer service.
• Handle varying customer situations effectively.
• Seek internal growth and development opportunities.

Skills

Excellent customer service

Effective communication

Adaptability

Listening skills

Job description

Are you looking to join a fast-paced, flexible, and challenging business that is obsessed with caring about its people and customers? Do you want to develop your skills and knowledge within a passionate team that celebrates diversity?

This is the role for you!

We offer more than just a fantastic and inclusive culture. Benefits include apprenticeships, bonuses, participation in our annual Spotlight Awards, Community Trust, and our recognition portal – Applause. All of this is supported by a dedicated management team.

We are looking for:

• Enthusiastic and passionate individuals committed to delivering excellent customer service.
• Effective communicators with strong listening skills.
• People who thrive on helping others.
• Adaptable decision-makers capable of handling different situations.
• Candidates seeking genuine career progression.

What we offer:

• Opportunities for internal growth and development, with support to nurture your ambitions.
• Access to wellbeing programs, sick pay, and discounts across major brands, including supermarkets, gyms, restaurants, PMI, and healthcare cash plans.
• Employer pension contribution of 6% (with employee contribution of 2%).
• Flexible work arrangements to promote work-life balance.
• Life assurance at four times your base salary.
• Group Income Protection.
• Generous annual leave entitlement.
• Flexible benefits such as discounted gym memberships, restaurant discounts, PMI, and healthcare cash plans.
• Learning and development opportunities, including study support and apprenticeships.

#LI-SR1 Customer Services Advisor

About the Company:

Within the newly formed Uris Group (formerly Direct Group), we have cultivated a company culture that enhances the employee experience and values our people.

There are many opportunities within Uris Group across various sectors of the insurance industry. Now is an exciting time to join our community.

We believe in developing our own talent for the future, and creating opportunities is our priority.