Customer Services Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Cambridge; On-site; GBP 12,000; Part time

Job summary

A regional educational institution in Cambridge is looking for a dedicated Customer Services Advisor to provide high-quality guidance to learners. The position is part-time, requiring strong computer skills, effective communication, and experience in careers advice. You'll assist learners in making informed choices about their education and employment. The role offers a salary of £11,759 per annum and excellent staff benefits, including generous holiday leave and a pension scheme.

Benefits

Generous holiday leave entitlement

Discounted rates on Apple products

Free gym membership option

BUPA Health Expenses cash plan

Free on-site car parking

Qualifications

• Experience providing impartial CEIAG within an FE setting.
• Knowledge of the UCAS process and learner support guidance.
• Flexibility to work between campuses.

Responsibilities

• Assist learners with advice on education, training, and employment.
• Produce and upload digital content to media platforms.
• Participate in out-of-hours events occasionally.

Skills

Computer literacy

Attention to detail

Empathy with young people

Organizational skills

Effective communication

Education

Careers qualification in Advice or Guidance at Level 2 or above

GCSE English and Maths

Tools

Digital communication systems

IT applications for data recording

Job description

Cambridge Regional College have an exciting opportunity for a dedicated and enthusiastic Customer Services Advisor (Careers IAG) to join our Student Services Department to provide a high-quality impartial service to our learners. You will join us on a part time (18.5 hours), full year basis and in return will receive a salary of
£11,759 per annum (equivalent to a full-time salary of £23,519 per annum), plus staff benefits.
Cambridge Regional College is a large and inspirational centre of learning with Campuses in Cambridge and Huntingdon. We have outstanding teaching and leisure facilities and a reputation for excellence in a number of fields.

CRC is a college to be proud of and to be in. We value our staff as we understand they make a difference in transforming lives and as such our investment in our staff has been formally recognised in being accredited with Investors in People Gold status.
Rewards you can benefit from joining our staff, include:
- Generous holiday leave entitlement plus bank holidays -Teaching staff 42 days, management 35 days and support staff 27 days. In addition to 8 days bank holidays plus Christmas closure
- Generous pension scheme - TPS 28.68% and LGPS 20.10%
- Discounted rates on Apple products
- Free gym membership option and discounted classes
- Discounted rates on college courses
- BUPA Health Expenses cash plan and Occupational Health services
- Free on-site car parking
- Exclusive discounts for high street and online stores with Rewards@CRC
- On site restaurants, retail and coffee outlets (Costa Coffee at Cambridge Campus and Starbucks at Huntingdon Campus)
- Free independent telephone counselling service with our Employee Assistant Programme
- Staff Development opportunities.
About the role: Working within the Careers and World of Work Team, you will assist our learners with advice and guidance to assist them in making informed choices about education, training and employment within the College’s Strategic Plan for Excellence.
What we are looking for in our role:

You will be computer literate and able to produce and upload digital content to various media platforms.Good spelling, punctuation, and grammar skills with attention to detail.Ability to work independently with minimal supervision.Empathy with and ability to relate to young people.Highly organized, particularly under pressure.Ability to work and communicate effectively with colleagues and learners of all backgrounds and abilities.Awareness of issues relating to copyright, data protection, health and safety, and legislation including the Disability Discrimination Act.Sound knowledge of the Labour Market Index and progression routes for learners aged 16+
To apply, you must have:
-Experience providing high quality, impartial CEIAG within an FE setting
-A careers qualification in Advice or Guidance or similar discipline at Level 2 or above
-A careers good level of education including GCSE English and Maths
-Experience of working with relevant external services
-Knowledge of the UCAS process and learner support guidance
-Knowledge of post-16 and post-19 progression routes.
-Familiarity with digital communication systems, e.g. Teams
-Good administration skills, including the ability to use IT applications and record data accurately.
-Flexibility to work between campuses and occasionally participate in ‘out of hours’ events.

Safeguarding statement
Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment.

All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS).
The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found.