Customer Services Administrator

West Brom; West Bromwich; On-site; GBP 24,000; Full time

Job summary

A leading building society in West Bromwich is looking for a Customer Service Administrator to join their Savings Administration team. This role involves servicing savings accounts and supporting the Mortgage Administration Team. The ideal candidate should possess excellent administrative skills, effective communication abilities, and a high attention to detail. Benefits include competitive salary, development opportunities, and a supportive work environment.

Benefits

Development opportunities

25 days holiday plus bank holidays

Paid volunteering days

Enhanced maternity and paternity leave

Life assurance

Private medical insurance

Salary Sacrifice Electric/Hybrid Car Scheme

Perkbox account

Qualifications

• Strong attention to detail required.
• Able to communicate effectively with customers and colleagues.
• Experience in customer service is advantageous.

Responsibilities

• Service online and direct savings accounts.
• Process external and internal customer requests.
• Provide support to the Mortgage Administration Team.

Skills

Excellent administration skills

Effective communication

Attention to detail

Ability to suggest improvements

Flexibility in a fast-paced environment

Job description

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Client:

West Brom

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

59eb1ab302bc

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Customer Service Administrator

Salary: £23,964 per annum

Hours: Full time 35 hours

Contract: Permanent

Are you devoted to delivering great customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge waiting for you.

Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand it’s not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.

We are currently recruiting for a Customer Service Administrator to join our Savings Administration team. You will play a key role in servicing Savings accounts (including ISA Transfers) and providing support to our Mortgage Administrations Team when required. You will also work closely with Telephony and the Branch Network to answer Savings related queries.

What the role will look like:

• To service On-line and Direct savings accounts
• To service Electronic and Manual ISA Transfers
• To process all external and internal customer instructions and requests accurately to meet Department service standards
• To provide support to the Mortgage Administration Team as required
• To comply with all regulatory requirements
• To have a good understanding of the Department Risk and Control measurement framework and to know how they contribute to maintaining and delivering effective risk management
• To work as part of the Team with collective responsibility for completion of all team tasks to agreed service levels
• To continually develop own skills and to maintain ongoing personal development plan
• To maintain an up to date understanding of all processes and procedures and to understand how each task fits into the wider picture

What you will bring to the role:

• Excellent administration skills to deliver good Customer outcomes
• Able to communicate effectively, both verbally and in writing with a variety of different audiences to include outbound Customer calls as required.
• To provide technical product information and support to colleagues in other areas of the Society.
• Strong attention to Detail
• An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain
• Be flexible to respond to Business needs with the ability to respond positively to working within a fast-paced environment

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

We’ve been named one of The Sunday Times’ Best Places to Work and we couldn’t be prouder. It’s a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how you’ll feel when you’re here because we don’t just want you to fit in, we want you to feel like you truly belong. So when you join us, you’ll find a place that values your wellbeing, supports your growth and helps you build a career that works for you.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [emailprotected] .

Do it today and click apply!

*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.