Customer Services Administrator

Babcock International Group; Tewkesbury; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Generous holiday allowance

Matched pension scheme

Digital GP and health checks

Employee shopping portal

Professional fees paid

Job summary

Babcock is seeking a Customer Service Administrator for the Ashchurch area near Tewkesbury, Gloucestershire. You will coordinate vehicles through repair, keep records up-to-date, and communicate with customers and workshop teams to ensure smooth handovers and timely service delivery.

Role is full-time and onsite with typical Monday–Friday hours. Applicants should have admin or coordination experience, strong communication, and a valid UK driving licence. Security clearance (SC) is required.

Qualifications

• Experience in an administrative, customer service or coordination role.
• Excellent communication with customers and internal stakeholders.
• Ability to manage schedules and priorities in a fast-paced environment.

Responsibilities

• Coordinate vehicles and assets through the repair process from arrival to collection.
• Maintain accurate records across company systems.
• Provide progress updates to customers, planners and workshop teams.
• Support handovers and collections with strong customer service.

Skills

Administrative experience

Customer service

Coordination

Record keeping

Communication

Education

NVQ Level 2

GCSE 4-9 / A-C

Tools

Computer systems

Scheduling systems

Job description

Job Title: Customer Service Administrator

Location: Tewkesbury, Gloucestershire

Compensation: £30,782 + Benefits

Role Type: Full time / Permanent

Role ID: SF74850

Keep Critical Defence Operations Moving

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Service Administrator at Ashchurch, near Tewkesbury, Gloucestershire.

The role

As a Customer Service Administrator, you'll play a vital role in supporting the movement of vehicles and equipment through the repair and maintenance process. This is far more than a traditional administration position. You'll work at the heart of operations, coordinating activities between customers, planners and workshop teams to help ensure essential assets are repaired, maintained and returned to service efficiently.

Day-to-day you’ll be required to:

• Coordinate vehicles and assets through the repair process from arrival to collection.
• Maintain accurate records and updates across company systems.
• Communicate with customers, planners and workshop teams to provide progress updates and resolve issues.
• Monitor schedules and asset movements to support operational delivery targets.
• Support efficient handovers and collections while ensuring excellent customer service throughout.

The role is based onsite at Ashchurch, and the set working times are Monday to Friday, totalling 37 hours per week.

Essential experience of the Customer Service Administrator:

• Experience in an administrative, customer service or coordination role.
• Communicating effectively with customers and internal stakeholders.
• Managing schedules, priorities or service-related activities.
• Experience using computer systems and maintaining accurate records.
• Experience working in a fast-paced environment where priorities can change.

Qualifications for the Customer Service Administrator:

• Level 2 qualification (NVQ Level 2, GCSE Grade 4-9/A*-C or equivalent).
• Full UK driving licence.

Security Clearance

The successful candidate must be able to achieve and maintain Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What We Offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We’re Babcock — a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 17/09/2026