Customer Services Administrator

RAM E&I SYSTEMS PVT LTD; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the automotive sector is seeking a Customer Services professional to manage a major OEM account. The role involves coordinating with production, ensuring timely dispatch of orders, and achieving customer KPIs. Ideal candidates will have experience in a high-pressure environment and be proficient in Microsoft Office and MRP systems.

Qualifications

• Experience in high-pressure customer service or automotive sector preferred.
• Understanding of EDI / DCI / ASN scheduling.

Responsibilities

• Control and maintain a major OEM account.
• Communicate with customers on open/late orders.
• Ensure customer orders are filled and dispatched.

Skills

Communication

Interpersonal Skills

Organizational Skills

Tools

Microsoft Office

MRP Systems

Job description

CUSTOMER SERVICES

Purpose

To control and maintain a major OEM account.

Main Duties

Adherence of customers schedules to meet their specific requirements and timings.

Communicate with customers on open/late orders.

Coordinate with production planning and manufacturing to minimise shortages.

Ensure customer orders are filled and dispatched to meet the requirements of the customer.

Achieve customer KPI, account specific.

Contribute to the introduction of new projects and effective completion of phase-out projects.

Inputting orders onto the system.

ASN set up and control.

Account reconciliation.

Holiday cover when required.

Skills & Experience

Previous experience desirable within a high-pressure Customer Service driven business or Automotive sector preferable

Experienced in using Microsoft Office and utilising MRP systems

Good communication and interpersonal skill.

Organised, methodical and accurate in practice

Understanding of EDI / DCI / ASN scheduling

Professional and polite approach

Working Hours

Currently, day shift hours will be worked in line with the business