Customer Services Administrator

Element Materials Technology; Shotton; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading testing and inspection company in Deeside is seeking a Customer Services Administrator to greet visitors, handle calls, and support administrative tasks. Candidates should have excellent communication skills, attention to detail, and be able to work under pressure. The role offers numerous benefits including 33 days of holiday and a health cash plan.

Benefits

33 days annual holiday

Life Assurance

Pension scheme with total contributions up to 12%

Enhanced Company Sick Pay

Health cash plan

Free Onsite Refreshments

Recommend a Friend Bonus

Perks At Work Discount Scheme

Qualifications

• Relevant experience within an office environment would be advantageous.
• Ability to work independently with a pro-active approach.

Responsibilities

• Front of house visitor greeting.
• Call handling of incoming external calls (average 120/day).
• Support for the administrative/invoicing team.
• Policing adherence to car parking rules.
• Ownership of the kitchenette and 'tuck shop'.

Skills

Excellent communication

Attention to detail

Microsoft Office knowledge

Ability to work under pressure

Job description

Overview

Element has an excellent opportunity for a Customer Services Administrator in our busy laboratories based in Deeside. Element Deeside is the largest analytical chemistry laboratory within the Element Group and the market leading UK laboratory undertaking the testing of soils, waters, wastes, oils, NAPLs, ambient air, soil vapours and gases from all over the world. The laboratory undertakes high volume routine analysis as well as offering bespoke method development, technical support and hydrocarbon forensic interpretations to enhance the support we can deliver. The laboratory has an international reputation for service excellence and supports clients that require a higher level of technical expertise, reliability in data quality and seamless project management from sample collection to timely delivery of data in the format of choice.

Responsibilities

• Front of house visitor greeting
• Call handling of the incoming external call (average 120/day)
• Full support for the administrative/invoicing team i.e. basic admin duties
• Policing adherence to car parking rules and booking visitor spaces.
• Ownership of the kitchenette and \'tuck shop\' (to replace vending machines, small energy saving, engagement benefit)
• Ownership of locker key distribution & collection for all three Deeside buildings
• Ownership (and policing) of meeting space, visitor lunch orders etc for all three Deeside buildings
• A team player with a positive attitude
• Excellent communicator with a confident manner
• Excellent attention to detail
• Working knowledge of Microsoft Office
• Relevant experience within an office environment would be advantageous
• Ability to work independently with a pro-active approach
• Ability to work well under pressure without compromising quality of work

Benefits

• 33 days annual holiday, consisting of 25 days annual holiday and 8 days public
• X4 Life Assurance
• Legal & General Pension scheme with total contributions up to 12%
• Enhanced Company Sick Pay
• Health cash plan
• Free Onsite Refreshments
• Recommend a Friend Bonus
• Perks At Work Discount Scheme

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to \"Make tomorrow safer than today\". When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming \"the world\'s most trusted testing partner\". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.The contractor will not discharge or in any manner discriminate against employees or applicants because they have