Customer Services

TN United Kingdom; Knutsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and expanding logistics company as a Customer Service Advisor, where you'll play a crucial role in managing bookings and negotiating prices. This position offers a dynamic work environment where you can leverage your customer service skills to drive success. You'll be part of a dedicated team, ensuring customer satisfaction and contributing to the company's mission of delivering excellence every time. If you're looking for a fresh challenge and want to make a real impact in a successful organization, this is the opportunity for you!

Qualifications

• Experience in customer service and telesales roles.
• Strong negotiation skills and ability to generate leads.

Responsibilities

• Negotiate prices and manage customer bookings.
• Communicate effectively with staff and clients.

Skills

Customer Service

Negotiation Skills

Telesales Skills

Communication Skills

Organizational Skills

Lead Generation

Education

GCSE in English

GCSE in Mathematics

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM Software

Job description

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Do you currently work in, or have experience of providing great Customer Service, and are seeking a fresh challenge in a vibrant and expanding business?

We are a successful national organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions.

Speedy Freight provides dedicated, to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is ‘To be the first choice to deliver every single time. To always be there for our customers and our team’.

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

Responsibilities & Objectives

• To effectively negotiate prices with customers.
• Receive orders over the telephone and input into the company computer systems.
• Schedule appointments for sales staff to meet prospective customers.
• Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
• To work to deadlines and work independently when required.
• Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
• Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
• To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

Qualifications

• IT Literate including Microsoft, Word, Excel and Outlook.
• Written, oral English and Mathematics to GCSE standard
• Excel / PowerPoint presentations skills.

Experience

• Recent experience in a similar role.
• Strong customer service ethic with negotiation and telesales skills.
• Excellent verbal and written communication skills.
• Articulate with a confident phone manner.
• Good organisation skills with the ability to multitask and prioritise workload.
• Ability to source own leads through research.