Customer Service Vehicle Returns Assistant

Europcar; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle rental company is seeking a Customer Service Vehicle Returns Assistant in Edinburgh. The role involves assisting customers during vehicle returns and providing excellent service. Candidates should have a clean driving licence and strong communication skills. This position offers competitive salary, various benefits, and opportunities for career development.

Benefits

Competitive salary and bonus potential

Enhanced maternity leave

Free on-site parking

Discounted car hire rates

20% discount on EE mobile contracts

Free annual eye tests

Legal and support services

Career development opportunities

Qualifications

• Full, valid clean driving licence with at least 4 years of driving experience.
• Ability to work in a team within a fast-paced environment.
• Car rental/sales experience is desirable but not essential; training will be provided.

Responsibilities

• Assist customers at the beginning and end of their rental experience.
• Provide customer-facing service at every stage of the rental process.
• Work as part of a diverse team to ensure customer satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Teamwork

Flexibility to work various shifts

Job description

Job Title: Customer Service Vehicle Returns Assistant, Edinburgh

Client:

Europcar

Location:

Edinburgh, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0da0cdf56119

Job Views:

60

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Overview: Europcar is seeking a Customer Service Vehicle Returns Assistant at our Edinburgh Airport location. Join our team to provide excellent customer service during vehicle returns in a fast-paced environment.

Responsibilities:

• Assist customers at the beginning and end of their rental experience in our car parks.
• Provide a world-class customer-facing service at every stage of the rental process.
• Work as part of a diverse team to ensure customer satisfaction.

Requirements:

• Full, valid clean driving licence with at least 4 years of driving experience.
• Excellent communication and interpersonal skills.
• Ability to work in a team within a fast-paced environment.
• Flexibility to work various shifts, including days, evenings, and weekends.
• Car rental/sales experience is desirable but not essential; training will be provided.

Benefits:

• Competitive salary and bonus potential.
• Enhanced maternity leave (subject to qualifications).
• Free on-site parking.
• Discounted car hire rates across Europcar.
• 20% discount on EE mobile contracts.
• Free annual eye tests.
• Legal and support services through BUPA.
• Career development opportunities.