Customer Service - Travel Money Advisor

Sainsbury's Supermarkets Ltd; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading supermarket chain in Belfast is seeking a Customer Service Representative for its Travel Money bureau. You will handle currency, build relationships with customers, and work independently while delivering friendly service. Prior experience is not necessary as training will be provided. The role offers flexible shifts and a comprehensive range of benefits, including a discount card and wellness support.

Benefits

Discount card for Sainsbury's and Argos

Generous holiday entitlement

Family leave benefits

Pension matching

Wellbeing support services

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Comfortable working with large amounts of money and figures.
• Love helping people and providing friendly service.
• No prior experience required, training will be provided.

Responsibilities

• Handle currency and run the bureau independently.
• Build relationships with customers for repeat service.
• Provide friendly and efficient service.

Skills

Customer relationship building

Attention to detail

Cash handling

Job description

Forestside Store, Sainsbury's Supermarkets Ltd Forestside Shopping Centre, Belfast County Antrim, BT8 6FX

£12.60 per hour, 20 hours per week

Job Overview

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers.

Responsibilities

You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.

You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

Requirements

Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.

Benefits

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

• Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury’s, Argos and Habitat. Discount is increased at Sainsbury’s to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
• Generous holiday entitlement - based on the hours you work.
• Family leave – generous maternity and paternity leave.
• Pension – Sainsbury’s will match between 4-7% of your pension contributions.
• Sainsbury’s share schemes – allowing you to save directly from your pay to buy Sainsbury’s shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
• Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
• Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.

There’s also a range of shift patterns available, as long as you’re flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, you’ll find something that works for you.

Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.

We are an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve.