Customer Service - Transport Administrator

Brook Street; Larne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading logistics firm in Northern Ireland is seeking a Customer Service Administrator to join their fast-paced team. The ideal candidate will have experience in logistics and customer service, with strong communication and IT skills. They will support clients and ensure smooth delivery processes. This role offers career progression and competitive salary ranging from £24,000 to £27,000, based on experience.

Qualifications

• At least 1 year of experience in Transport / Logistics.
• 1 year in a Customer Service Role.
• Fully PC Literate.
• Excellent communication skills.
• Flexible and adaptable with a proactive attitude.

Responsibilities

• Dealing with clients via telephone and email.
• Answering queries and dealing with complaints.
• Monitoring and tracking freight movements in real-time.
• Supporting the Transport Manager with job bookings and admin tasks.

Skills

Client interaction

Problem-solving

Communication

IT skills

Job description

Are you ready to take the next step in your logistics or customer service career? Our freight forwarding client is growing - and they're looking for a Customer Service Administrator to join their supportive, fast-paced team!

This is a fantastic opportunity for someone with a year's experience in logistics and customer service to be trained and developed in the exciting world of freight forwarding. If you're organised, tech-savvy, and thrive in a fast-moving environment where no two days are the same, we want to hear from you!

Responsibilities

• Dealing with clients via telephone and email
• Answering queries and dealing with complaints
• Monitoring and tracking freight movements in real-time
• Keeping clients informed at every stage of the delivery process
• Supporting the Transport Manager with job bookings and admin tasks
• Problem-solving on the go to ensure smooth, on-time deliveries

Criteria

• At least 1 year of experience in Transport / Logistics AND 1 year in a Customer Service Role
• Fully PC Literate
• Strong IT skills and confident using systems and trackers
• Excellent communication - clear, concise and always professional
• Being able to remain calm under pressure and solutions-focused
• Flexible and adaptable with a proactive attitude
• You'll receive on-the-job training in freight forwarding
• Be part of a friendly and experienced team who will support your growth
• Real career progression potential in a thriving industry
• Competitive salary £24-27k depending on your background

Ready to get started? Send your CV via the link to Colleen Farquharson and take the first step in a rewarding career in logistics!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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