Customer Service Trainee Administrator

Maritime Transport Ltd; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Maritime Transport Ltd is seeking a Trainee Customer Service Administrator to join their Northampton Gateway team. This full-time position offers a dynamic working environment with full training provided, as well as opportunities for progression within the company. The role involves dealing with internal and external stakeholders, ensuring high customer service standards, and working a fixed shift pattern.

Benefits

Annual salary review (discretionary)

Annual bonus (discretionary)

25 days holiday plus 8 bank holidays

Life assurance cover x3

Full training provided

Employee assistance programme

Discounts on MSC cruises

Maritime Weekly Lottery

Qualifications

• Excellent communication skills required.
• Experience in dealing directly with customers is a plus.
• Understanding of the transport industry preferred but not essential.

Responsibilities

• Manage internal issues with Maritime staff.
• Ensure high standards of customer service externally.
• Work on a 4on/4off shift pattern.

Skills

Communication

Customer Service

IT Systems Knowledge

Microsoft Excel

Job description

Location Northampton Gateway, England, United Kingdom

This is a Permanent , Full Time vacancy that will close in 20 days at 12:00 BST .

The Vacancy

Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader?Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’relooking for a Trainee Customer Service Administrator / Trainee CSU Operator based at our Northampton Gateway to help us to develop our ambitious plans. This role with be based on a 4on / 4off shift pattern

Why work for Maritime Transport?

• Annual salary review (discretionary).
• Annual bonus (discretionary).
• 25 days holiday plus 8 bank holidays on top from day 1.
• Life assurance cover x3 from day 1 and up to age 66.
• Full training will be provided
• Employee assistance programme.
• Big discounts on MSC cruises for yourself, family and friends
• Maritime Weekly Lottery – every week one employee will win £1,000 Net
• You’ll be working for one of the market leaders

Duties & Responsibilities:

• Dealing internally with Maritime staff to manage any issues or problems.
• Dealing externally with our customers, ensuring a high standard of customer service is maintained at all times.
• Must be happy working on a 4on/4off shift pattern

An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, youwill possess excellent communication skills and experience of dealing directly with customers.A working knowledge ofIT systemsand Microsoft Excel is preferred but not essential for this role.

The Company

Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m.

To date, the company employs 3,000 personnel across 40+ sites including a network of strategic rail freight terminals, with a cutting-edge fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing a number of trains, daily. Maritime has a proven track record as an intermodal operator, developing and delivering low carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail.

In 2024, the company was acquired by Swiss-based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.

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