Customer Service / Telesales Administrator

Dalziel; Johnson's Hillock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the industry is seeking an enthusiastic individual to join their team in Chorley. The role involves providing excellent customer service through calls and upselling products to existing clients. The successful candidate will be personable and experienced in managing customer relationships, with responsibilities including order taking and addressing customer inquiries. This is a full-time fixed-term position for 12 months offering a positive work environment.

Benefits

Pension - Auto enrolment

On-site parking

Employee assistance programme

Qualifications

• Background in customer service, either telephone-based or customer-facing.
• Personable and skilled at managing relationships.

Responsibilities

• Provide positive customer experiences on calls.
• Assist with stock control within the warehouse.
• Take regular orders and communicate about delays or shortages.
• Upsell products and process delivery paperwork.

Skills

Excellent customer service

Telesales skills

Ability to build rapport with customers

Job description

Overview

We are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our team at the Chorley site. Reporting into the Ingredients Manager you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

The successful candidate will have a background in customer service, this might be telephone based or it might be a customer facing. It is all about being personable and managing relationships.

Location: Chorley, PR6 7DE

Hours: Monday - Friday (8.30am - 4.30pm)

Full-time fixed-term position for 12 months.

Main Responsibilities

• To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude
• Assisting with stock control within the warehouse
• Take regular orders and communicate with customers in relation to any delays and shortages
• Build a good rapport with blending plants and regional sales team
• Ensuring products sold by Dalziel Ltd are delivered on time to customers
• Customer requirements and monitoring of the performance
• Upsell products, promotions and take regular orders
• Process delivery paperwork and any purchasing duties required
• Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
• To integrate, support and participate in the Food Safety Culture
• To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner
• Respond to customer communications via email as well as telephone

Benefits

• Pension - Auto enrolment
• On-site parking
• Employee assistance programme

About us

At Dalziel our approach to diversity is simple: it is about embracing everyone. We work hard to ensure we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace.

Dalziel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

Support

If you require further assistance when applying for this position which may have an impact your application process, please don't hesitate to reach out to me directly at (phone number removed). Our company is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates