Customer Service Technician - 14 Month FTC

Affinity Water; Luton; On-site; GBP 51,000; Full time

Job summary

Join Affinity Water as a Customer Service Technician on a 14-month FTC in Luton. Your role will involve managing operations of the water network, ensuring quality service, investigating customer enquiries, and maintaining water quality. A great opportunity to develop your skills while serving your community.

Benefits

Basic Salary: £40,137 + Flex Allowance: £4,884

Standby: £5,694

Annual leave: 23 - 27 days

Double match pension scheme

Learning and development opportunities

Access to Wellbeing Centre

Discounts at Retail Outlets

Up to 4 days a year to volunteer

Life Assurance

Qualifications

• Good understanding of water network design and operation.
• Full/Clean manual UK driving licence.

Responsibilities

• Manage the operation of the water network, ensuring quality customer service.
• Investigate and resolve customer enquiries within timescales.
• Plan and execute network isolations and investigate reports of leakage.

Skills

Excellent communication skills

Customer-centric approach

Job description

Are you a self-motivated and customer-focused individual who would like to join our team of talented Customer Service Technicians in our Luton area on a 14 month FTC.

The Role:

A brilliant opportunity has arose to join Affinity Water as a Customer Service Technician (CST), you’ll be part of a team that manages the operation of Affinity Water’s below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times.

You’ll play a key role in serving our customers, providing a quality customer experience that meets customers’ expectations every time. You’ll investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us. You’ll also help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.

You’ll also help to steward our networks, planning and executing network isolation's to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.

As you build your expertise, you’ll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network.

Included in this position is standby - 1 in 6. The payment for standby will be given as an additional payment on top of base salary.

What you’ll need:

• A good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.
• Excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.
• You will need a full/Clean manual UK driving licence to travel between sites and offices.

Recruitment Process:

• Closing date: 9/7/25

The Talent Acquisition Partner managing this position will be in touch once the advert has closed to inform you if you are unsuccessful or successful at the shortlisting stage.

• Interview process:1 stage which will consist of behavioural and technical competency based question as well as a practical scenario.

Benefits:

• Basic Salary: £40,137 + Flex Allowance: £4,884
• Stand-by: 1 in 6 = £5,694(additional payment separate to salary paid once training/probation passed.)

**Stand-by rotation may change in the future, discussion to be had with hiring manager at interview**

Total package: £50,715

• Hours of work: 08:00am - 16:00pm (Monday to Thursday) 08:00am - 15:30pm - (Friday)
• Company Van
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from23 - 27 daysrising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability confident: if you need to apply in a different format, please contact us