Customer Service Technician

Vistry Group; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading construction company as a Customer Service Technician, providing exceptional care to clients while performing various remedial tasks. Competitive salary, flexible working options, and a range of benefits including annual leave and private medical insurance make this a great opportunity to shape your career in a supportive environment.

Benefits

Competitive basic salary and annual bonus

Company van

Salary sacrifice car scheme

Up to 39 days annual leave

Private medical insurance

Enhanced maternity and paternity leave

Pension scheme

Life assurance

Employee rewards portal

Qualifications

• Skills in general carpentry, making good, painting and decoration required.
• Ability to engage and build positive working relationships.
• Full Driving license with a willingness to travel.

Responsibilities

• Provide exceptional customer care in accordance with contract conditions.
• Carry out remedial works on occupied and unoccupied properties.
• Organise and prioritise workload based on defect lists.

Skills

General carpentry

Basic plumbing knowledge

Communication

Time management

Attention to detail

Education

Formal carpentry qualification

Job description

In a Nutshell…

We have a great opportunity for a Customer Service Technician to join our team within Vistry North West Midlands, covering various sites with our main office located in Wolverhampton. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status. To assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit.

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let's cut to the chase, what's in it for you…

• Competitive basic salary and annual bonus
• Company van
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values - Integrity, Caring and Quality
• Delivering customer service excellence and best practice within a fast paced and challenging environment
• General carpentry, making good, painting and decoration, dry lining, tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors
• Knowledge of basic plumbing and an ability to diagnose basic plumbing issues
• Mastic and sealant skills to accord with the NHBC consistent approach to finishes
• A Keen eye for detail and final finish
• Able to engage and build positive working relationships with our customers and stakeholders to manage customer journey
• Excellent communication skills with an ability to remain calm under pressure
• Excellent time management, planning and prioritisation skills
• Full Driving license with a willingness to travel

Desirable…

• Formal carpentry qualification
• A background in construction / housebuilding
• Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1

More about the Customer Service Technician role…

• To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties
• To organise and prioritise workload, and review defects lists to ensure that any materials required are collected prior to customer appointments.
• To complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit
• Ad hoc duties on closed site and assist with any customer ready inspection works when required.
• To assist Area Manager and Partners to inspect and resolve End of Defect Period reported defects.
• Provide feedback on subcontractor quality issues.
• Work as part of a team and provide support to the Customer Service Manager and Coordinators.
• Carry out work in a safe, cost-effective manner and look for opportunities to reduce costs and improve standards.

Finally, let's tell you a bit more about us…

We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

#LI-LK1

In Short

• Industry Construction & Property
• Founded 2020
• Location United Kingdom
• Company size 1000 - 4999

About The Company

At Vistry, we build more than homes. We take a partnership-led approach to build sustainable communities where they’re needed most – that’s why we’re the UK’s leading provider of affordable mixed-tenure homes. And as a responsible developer, we live each day through our ethos - doing the right thing. We make sure our behaviours reflect this, as well as our values of integrity, caring and quality.

We’re proud to have been awarded a 5 Star Rating by the Home Builders Federation because sustainability, social value, quality of life, and making memories mean everything to us; the service we deliver and the homes we build are our defining legacy. Our renowned brands, Bovis Homes, Linden Homes and Countryside Homes, make this possible. With Vistry Works (our manufacturing operation supporting our drive towards net zero) and Vistry Services (our support functions) too, we can build something better for everyone and deliver thousands of homes yearly for affordable and private marketplaces.

Our sustainability strategy focuses on climate, resources, and building communities. To be net zero by 2040 we’re improving operational processes and embracing circular economy principles. Our sustainable communities are leaving a legacy of improvement on the areas we create.

From memories and communities to worthwhile careers, we’re making Vistry. Diversity and inclusion are a top priority, so we’re proud to champion family-friendly policies, as well as our various groups, networks and committees that amplify and celebrate all voices.They help build our fair and respectful culture, and because we recognise diversity in every form, we can appreciate the value everyone brings. We’re also recognised for our Gold Award commitment to the Armed Forces Covenant, as a Top Employer, in Global Top Inspiring Workplaces, and the Best for Talent Attraction and Outreach. It goes without saying that we offer reasonable adjustments during the application process. Let us know how we can support you, and we’ll provide the opportunities you need to shape and develop a diverse career.

Apply today to start making Vistry with us.

Our Story

Vistry Group isthe UK's leading provider of affordable multi-tenure homes. And even though Vistry was only formed at the start of 2020, we have a surprisinglylong and proud history!

Our Unique Culture

At Vistry our purpose as a responsible developer is to work in partnership to deliver sustainable homes, communities and social value, leaving a lasting legacy of places people love. Our culture and values of Integrity, Caring, and Quality shape all we do.

Learning & Development

When it comes to our people, we have a clear and defined approach to helping them thrive. After all, our success relies on our teams, and we can only achieve our goals if we put our people first. Our people strategy focuses on three key aims: attracting, developing, and retaining the people who make us great. This strategy is continuously evolving; we update the Group and all colleagues at every opportunity so we can share what is being achieved by our People Team.

Our mindset and the strategy we’ve created play a vital role in the relationship we have with our teams. It helps us improve leadership, enhance our culture, and promote diversity, equality and inclusion. It also helps us develop our people and encourages us to do all we can to make sure they fulfil their potential.

Behind our goals and desire to drive performance, our people strategy is quite simply the heart of our business. It’s the overwhelming understanding that we all want to do the right thing.

Diversity

Our people prove that there is real strength in diversity. Across Vistry Group, we value different perspectives, experiences, opinions and communication styles. We hear every employee’s voice, and receive regular feedback from our Employee Engagement Survey through which we gain specific insight in response to questions related directly to how our people feel about diversity & inclusion (D&I) at Vistry Group; these suggestions and ideas influence positive change and improvement so that our people and the Group thrive. We work hard to create an inclusive workplace where everyone can be themselves and do their best work.

Thanks to our D&I strategy, we’re able to continually build a business that accurately reflects our customers, our communities and our clients’ needs.