Customer Service Technician

Interxion; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading data center company as a Customer Service Engineer in London. You'll be responsible for installations, repairs, and customer support, ensuring top-notch service delivery and operational efficiency. With a focus on personal development and innovation, this role offers a chance to make an impact in a collaborative environment.

Qualifications

• Vocational education in relevant fields (datacenter, telecommunications, IT, electrical).
• Experience with electrical wiring, networks, optical fiber installations, and dark fiber.
• Ability to work independently and show initiative.

Responsibilities

• Provide customer service support (Hands & Eyes), repairs, and installations.
• Manage products like Cross Connects and Pre-Cablings according to SLAs.
• Ensure SLA and KPI achievement while maintaining documentation.

Skills

Customer Service

Electrical Wiring

Networking

Optical Fiber Installations

Problem Solving

Communication Skills

Proactive Mindset

Education

Vocational education in datacenter, telecommunications, IT, or electrical fields

Job description

Social network you want to login/join with:

Customer Service Engineer (CSE) Responsibilities

As a Customer Service Engineer, you are responsible for customer service support (Hands & Eyes), repairs, physical installations (rack & stack), and escorts requested by customers. You will manage the organic growth of products like Cross Connects (CC) and Pre-Cablings (PC) according to defined SLAs. Handling all incoming customer service requests, ensuring SLA and KPI achievement, and maintaining documentation in internal tools are key tasks. You will also propose improvements to enhance intervention effectiveness, customer service quality, and data center energy efficiency (PUE). The role requires working in shifts to provide 24/7 support and acting as the first level support during out-of-business hours, representing the local facility team.

What You'll Need

• Vocational education in relevant fields (datacenter, telecommunications, IT, electrical)
• Experience with electrical wiring, networks, optical fiber installations, and dark fiber
• Ability to work independently, show initiative, and be proactive
• Ability to prioritize in a fast-paced environment
• Excellent communication skills (oral and written) and team spirit
• Proactive mindset focused on 100% uptime, guiding all decisions accordingly

About Us

Digital Realty supports leading enterprises and service providers with data center, colocation, and interconnection solutions. PlatformDIGITAL, our global data center platform, offers a reliable foundation for digital business growth and data management. We operate 290 facilities across 49 metros in 24 countries and six continents.

Our Operations Team

Our team ensures the safe and secure operation of customer infrastructure, handling tasks from electrical power management to cooling and fire suppression systems. We provide opportunities to develop technical skills and play a vital role in data center operations.

What We Offer

Join a dynamic, supportive, and inclusive environment where you can grow your career. Collaborate across different business areas, challenge existing practices, and implement innovative ideas. We provide ample development opportunities to help you succeed and make a meaningful impact.

This is an exciting time to join us. Apply now and shape our future!