Customer Service Technician

LINDAL Group; Leighton Buzzard; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aerosol packaging company in Leighton Buzzard is seeking a Customer Service Technician for a 12-month fixed-term contract. You will provide technical support and service for both internal and external customers, engaging with them and assisting in the approval process of products. The ideal candidate has A Level education in Chemistry or related fields and experience in a laboratory setting. This position offers a supportive environment with various additional benefits.

Benefits

Pension

Flexible holidays

Health plans

Wellbeing programs

Exclusive discounts

Qualifications

• Education to A Level standard in Chemistry, Physical Sciences, or related fields.
• Proficiency in PC skills and Microsoft Office.
• Experience in a laboratory setting.

Responsibilities

• Producing customer sample requests and specifications.
• Conducting routine laboratory testing on component compatibility.
• Filling and gassing aerosol samples.

Skills

Customer interaction skills

Communication skills

Problem-solving skills

Attention to detail

Education

A Level in Chemistry or Physical Sciences

Tools

Microsoft Office

Job description

Your mission at LINDAL

Lindal Valve Co Ltd is seeking a Customer Service Technician for a 12-month Fixed Term Contract with a strong potential to become permanent.

You will provide laboratory technical support and service for both internal and external customers, assisting with activities to achieve sign-off and approval of Lindal products and engaging with customers as needed.

The responsibilities include:

1. Producing customer sample requests, valve and actuator specifications, and color matching.
2. Conducting routine laboratory testing on component compatibility.
3. Filling and gassing aerosol samples.
4. Performing aerosol spray performance tests, including particle size, spray rates, and spray patterns.
5. Carrying out mechanical testing such as stem and boss height measurement and valve inspection.
6. Preparing and maintaining documentation related to laboratory testing activities.
7. Generating analytical reports for discussion or presentation.
8. Monitoring and maintaining stocks of lab consumables.
9. Complying with work instructions and safety standards.
10. Maintaining documentation related to ISO/BRC Procedures, Health and Safety, and Housekeeping.
11. Supporting a culture of safety and cleanliness.
12. Performing any other tasks as requested.

Your profile should include:

1. Education to A Level standard in Chemistry, Physical Sciences, or related fields.
2. Proficiency in PC skills and Microsoft Office.
3. Experience in a laboratory setting.
4. Strong customer interaction skills.
5. Excellent communication skills, both written and oral.
6. Customer-focused and detail-oriented.
7. Problem-solving skills and a positive attitude.
8. Integrity, helpfulness, trustworthiness, and teamwork ability.
9. Flexibility and self-motivation.

Why us?

• We offer a supportive environment for development, backed by management.
• Additional benefits include pension, flexible holidays, Christmas/New Year shutdown, health plans, EAP, wellbeing programs, and exclusive discounts.

Your contact is Nina Hernandez.

About the site: Lindal Valve Co. Ltd. is located in Bedfordshire, with good transport links. We specialize in aerosol dispensing solutions, including valves, actuators, and accessories, serving various industries.

About us: Lindal Group, founded in 1959, is a global leader in aerosol packaging, providing innovative solutions for diverse markets.