Customer Service Technician

JR United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction company in Exeter is seeking a Customer Service Technician to provide exceptional support to clients and customers. The ideal candidate will have a background in construction, strong communication skills, and the ability to manage various repair tasks efficiently. This role offers competitive salary and benefits, with an emphasis on customer satisfaction and quality service.

Benefits

Competitive basic salary and annual bonus

Company van

Up to 33 days annual leave

Private medical insurance

Enhanced maternity/paternity leave

Qualifications

• Experience in a customer service role.
• Ability to deliver service excellence in a fast-paced environment.
• Background in construction or housebuilding.

Responsibilities

• Carry out remedial works in occupied and unoccupied properties.
• Organize and prioritize workload before customer appointments.
• Complete works to high standards in line with NHBC regulations.

Skills

General carpentry

Knowledge of basic plumbing

Excellent communication skills

Time management

Mastic and sealant skills

Job description

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We have a great opportunity for a Customer Service Technician to join our team within Vistry Devon South West, based at our Exeter office. You will be required to travel to sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and work to maintain our 5* builder status. You will assist office-based staff, offer technical advice regarding remedial solutions, and carry out repairs and complete works on time and within the first visit.

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let's cut to the chase, what's in it for you

• Competitive basic salary and annual bonus
• Company van
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays, increasing to up to 39 days with service
• Private medical insurance, with employee-paid cover
• Enhanced maternity, paternity, and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits

In return, what we would like from you

• Behave in line with our company values - Integrity, Caring, and Quality
• Deliver customer service excellence and best practice within a fast-paced and challenging environment
• General carpentry, making good, painting and decoration, dry lining, tiling, and grouting. Including changing kitchen doors, cabinets, and base units/aligning doors
• Knowledge of basic plumbing and ability to diagnose plumbing issues
• Mastic and sealant skills to meet NHBC standards
• A keen eye for detail and final finish
• Able to engage and build positive relationships with customers and stakeholders to manage the customer journey
• Excellent communication skills with an ability to remain calm under pressure
• Excellent time management, planning, and prioritisation skills
• Full driving license with a willingness to travel
• A background in construction/housebuilding
• Practical knowledge of NHBC Standards and Chapter 9.1 of A Consistent Approach to Finishes

More about the Customer Service Technician role

• Carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties
• Organise and prioritise workload, review defect lists, and ensure materials are collected before customer appointments
• Complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit
• Perform ad hoc duties on closed sites and assist with customer-ready inspection works when required
• Assist Area Manager and Partners in inspecting and resolving End of Defect Period reported defects
• Provide feedback on subcontractor quality issues
• Work as part of a team and support the Customer Service Manager and Coordinators
• Carry out work safely, cost-effectively, and look for opportunities to reduce costs and improve standards

Finally, let's tell you a bit more about us

We build more than homes; we're making Vistry. Being a responsible developer and award-winning employer means living our ethos - doing the right thing. Our behaviors reflect our values of integrity, caring, and quality. We aim to develop sustainable communities across affordable and private housing. We work in a partnership-led way, with renowned brands like Bovis Homes, Linden Homes, and Countryside Homes. Our manufacturing operation, Vistry Works, and support of Vistry Services, make us a proud UK Green Building Council member, a top five UK housebuilder, with a five-star House Builders Federation (HBF) customer satisfaction rating, and multiple awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.