Customer Service Technician

JR United Kingdom; Devizes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Customer Service Technician to join their team. This role involves resolving defects in new build homes and providing exceptional customer service directly at various sites. Ideal candidates should possess multi-trade skills, relevant qualifications, and a commitment to uphold the company's values of integrity, caring, and quality.

Benefits

Competitive basic salary and annual bonus

Company van

Up to 33 days annual leave plus bank holidays

Enhanced maternity, paternity, and adoption leave

Competitive contributory pension scheme

Life assurance - 4x your annual salary

Employee rewards portal with many benefits

Qualifications

• Experience working for a residential house builder as an assistant site manager or tradesperson.
• Understanding of NHBC customer handover requirements.
• Valid CSCS card and Driving License required.

Responsibilities

• Plan daily work using job sheets, diaries, and schedules.
• Support site teams and act as triage for reported issues.
• Ensure defects are addressed cost-effectively and timely.

Skills

Multi-trade skills

Problem-solving

Communication

Teamwork

Planning and organization

Education

Educated to GSCE/GCE standard in Maths & English

BTEC diploma in Building Construction or NVQ Level 2

City & Guilds in relevant trade

NVQ levels 3 & 4 in customer services

Tools

Microsoft Office

Excel

Outlook

Job description

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We have an exciting opportunity for a Customer Service Technician to join our 5-star team within Vistry Bristol. Primarily working at sites across Wiltshire, you will rectify defects reported by purchasers, which can include carpentry, decorating, making good, mastic, and general maintenance. Our directly employed maintenance operatives work closely with the office customer service team to provide excellent customer service and resolve issues common in new build homes.

What's in it for you?

• Competitive basic salary and annual bonus
• Company van
• Up to 33 days annual leave plus bank holidays
• Enhanced maternity, paternity, and adoption leave
• Competitive contributory pension scheme
• Life assurance - 4x your annual salary
• Employee rewards portal with many benefits

What we expect from you

• Behave in line with our company values - Integrity, Caring, and Quality
• Multi-trade skills including Carpentry, internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, mastic application, repairing blown tapes, nail pops, cracks in plasterboard, basic plumbing (wastes/taps)
• Experience working for a residential house builder as an assistant site manager, materials controller, or tradesperson
• Understanding of NHBC customer handover requirements
• Ability to handle complaints and difficult situations
• General knowledge of construction
• Good planning and organizational skills
• Problem-solving and decision-making skills
• Polite, tactful, and assertive attitude
• Patience and calmness under pressure
• Excellent communication skills
• Teamwork skills
• Willingness to work extra hours when needed
• Educated to GSCE/GCE standard in Maths & English
• Proficient in Microsoft Office, Excel, Outlook
• BTEC diploma in Building Construction or NVQ Level 2 or similar
• City & Guilds in relevant trade
• Valid CSCS card
• Driving License
• NVQ levels 3 & 4 in customer services
• Working towards or completed an ONC/HND in Construction
• Completed internal development programmes like Bovis Homes
• Relevant industry experience or qualifications
• Industry-standard training (CDM, first aid, scaffolding, lifting operations)
• Understanding of building regulations and legal obligations

Role responsibilities

• Plan daily work using job sheets, diaries, and schedules
• Return all job sheets within 3 days
• Carry Vistry identification when visiting customers
• Complete all documentation accurately and promptly
• Support site teams as needed
• Act as triage for reported issues
• Ensure defects are addressed cost-effectively and timely
• Liaise with purchasers as required
• Ensure materials are available before work begins
• Report incomplete work or problems immediately
• Inform managers of issues needing specialist contractors
• Complete customer defect repairs within 28 days
• Report delays to the Customer Service Manager
• Maintain professionalism and courtesy during customer visits
• Wear proper uniform and PPE
• Minimize disturbance and protect customer property
• Work safely, considering customers and children
• Use substances in accordance with COSHH
• Test electrical equipment regularly
• Load vans within safe limits
• Attend health and safety training
• Follow health and safety policies and report incidents
• Keep workplace tidy and hazards reported
• Wear protective clothing on site

About us

We are Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our values of integrity, caring, and quality guide us; we aim to build sustainable communities through our partnership-led approach.

Our brands include Linden Homes, Bovis Homes, and Countryside Homes, along with Vistry Works and Vistry Services. Join us to build your career in a culture that values fairness, diversity, and inclusion.