Customer Service Technician

Affinity Water; Borough of Runnymede; On-site; GBP 52,000 - 53,000; Full time

Benefits offered by this job

Company van

Stand By Rotation: 1 in 6

Salary package with annual leave and 5

Annual leave 23-27 days plus option to

Job summary

Affinity Water is seeking a Customer Service Technician to join its field-based team managing the below-ground network and ensuring water quality and customer service standards are met. You will investigate enquiries, support network maintenance, plan and execute isolations, and work with regulatory and company standards while delivering a high-quality customer experience.

A full UK driving licence is required to travel between sites; the role offers a base salary of £41,462 plus flex allowance

Qualifications

• Strong communication and customer service experience.
• Ability to work to regulatory and company standards.

Responsibilities

• Investigate, advise and report on enquiries within prescribed timescales, keeping customers informed.
• Help preserve water quality by ensuring works are delivered within regulatory and company standards.
• Plan and execute network isolations to facilitate planned and reactive works; investigate leakage and complete Network MOTs.

Skills

Communication skills

Customer-centric

Clean UK driving licence

Job description

As a Customer Service Technician, you will be part of a team that manages the operation of Affinity Water's below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times. You'll play a key role in serving our customers, providing a quality customer experience that meets customers' expectations every time. What you'll be doing:

• Investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us.
• Help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.
• Help to steward our networks, planning and executing network isolation's to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.
• As you build your expertise, you'll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network. A good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.
• Excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.
• You will need a full/Clean manual UK driving licence to travel between sites and offices.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it's like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture. Salary: Base salary = £41,462 + Flex Allowance: £5,045 Standby: 1 in 6 rotation = £5,882 (Separate payment on top of salary) Total Package: £52,389,

• £52,389 (salary dependant on skills and experience)
• Company Van
• Stand By Rotation: 1 in 6
• Hours of work: 08:00am - 16:00pm (Mon - Thurs) 08:00am - 15:30pm (Friday)
• Competitive salary dependant on skills and experience
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
• A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets through our Tap4Perks scheme
• Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.