Customer Service/Technical Support Executive

Reflect Recruitment Group; Newark on Trent; On-site; GBP 26,000 - 28,000; Full time

Job description

We are currently looking for enthusiastic people to join our client's friendly team as an Operations Agent. This is a great opportunity to work in a dynamic and varied role, with potential for career growth and development.

This fast-growing company is looking for a self-starter who is enthusiastic and willing to jump in and roll their sleeves up. The team is small but all work together really well and enjoy a fast-paced but fun environment which can include team building events, pizza Fridays etc.

Key Responsibilities:

1. Project management of onboarding to our central booking platform
2. Answering and returning telephone calls in a timely and polite manner, converting calls to reservations and booking via the Company reservation software
3. Carry out rate loading for our clients which requires a high attention to detail and must be completed within company SLA's
4. Implement new products and services as required to our portfolio of clients
5. Effectively communicate with third party service providers for the efficient resolution of issues
6. Communicate with all departments internally where appropriate passing possible sales leads to Business Development for new product sales opportunities
7. Maintain accurate records within the Company Customer Relationship Management system on all issues raised and resolved for reporting purposes
8. Deal with any complaints quickly and professionally

What's on offer?
Competitive salary of £26,000 to £28,000 dependant on experience.
Hours: Monday to Friday 8:00am - 4:00pm or 9:00am - 5:00pm

Benefits:

1. 20 days holiday rising to 25 with service plus Bank Holidays.
2. Private Healthcare after 2 years service
3. Pension
4. Free parking
5. Birthday and Christmas Holiday Bonus

The role will suit someone who has meticulous attention to detail, is able to work independently on multiple projects at the same time and has a 'can do' attitude. You will be the key contact the customers have with the company, so an excellent level of customer service is required. Full training is provided though so if you have a desire to get into Customer Services please get in touch with Ellen Rayworth on (phone number removed).

Reflect Recruitment Group is acting as the Employment Agency under the Employment Agencies Act 1973.