Customer Service Team Member

The Wave; Easter Compton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative venue is seeking enthusiastic Customer Service Team Members to enhance visitor experiences. As the first point of contact, you will play a crucial role in ensuring customer satisfaction through exceptional service across various platforms. This role offers the chance to work in a dynamic environment where your contributions directly impact the overall visitor experience. Join a team that values adventure, adaptability, and community, while enjoying perks like paid breaks, generous holiday allowances, and discounts. If you have a passion for customer service and a drive to excel, this opportunity is perfect for you!

Benefits

Paid breaks

30 days of paid holiday

Opportunities for team incentives

Free staff surfs

Pension

Staff discounts on retail

Discount on surf bookings

Discount on food and beverages

Discount on accommodation

Great team environment

Qualifications

• Exceptional customer service skills via multiple channels.
• Ability to resolve customer queries and complaints effectively.

Responsibilities

• Provide exceptional customer service via phone, email, and social media.
• Handle customer complaints and drive revenue through product promotion.

Skills

Customer Service

Problem Solving

Attention to Detail

Communication

Sales Promotion

Job description

The Wave, Bristol, are recruiting Customer Service Team Members for our 2025 season! We have a number of full-time, fixed-term contracts available.

As a Customer Service Team Member, you will play an essential part in our visitor’s overall experience. As the first person they may speak to on the phone or via email, the customer experience team have the opportunity to set the tone to what will be an incredible visit at our ground-breaking venue. Our team are a fountain of knowledge for all things Wave to assist our visitors.

To learn more about the role of a Customer Service Team Member, have a look at our video where current Wavemakers detail what they get up to day-to-day!

Learn more here

Our Customer Service Team Members:

• Provide exceptional customer service via phone, email, social media, or live chat to our customers.
• Handle customer queries and complaints to create a resolution and win-win situation for the business and the customer.
• Drive revenue through the promotion of The Wave products and the conversion to sale.
• Have a drive to hit all company KPIs including, but not exclusive to, customer satisfaction, financial goals, and all contact centre SLAs.
• Exhibit attention to detail and the ability to push for improvement, never settling for second best.
• Demonstrate initiative by taking a proactive approach to challenges and creating ownership of tasks.
• Maintain a strong attention to detail from emails to our H&S rules.

Why join The Wave?

Our values as a business are the same as those we have as people. And they’re very simple. We know that when people are happy in themselves, connected to a community, and caring for their environment, they tend to do the right thing, naturally. That’s the basis of how we work. We are adventurous, bold in our learning, adaptable to change, face challenges together, and explore new opportunities. We respect and care for each other and ourselves, supporting each other because people matter.

• Paid breaks
• 30 days of paid holiday (inclusive of bank holidays)
• Opportunities to earn more through team incentive schemes
• Free staff surfs
• Pension
• Staff discounts on retail of up to 20%
• Up to 75% off your surf bookings
• Up to 40% off your food and beverage items while on shift
• Up to 25% off our accommodation
• The chance to work with a great team.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know.

Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive workplace.

Even if you don’t meet every single requirement outlined in the job description, we would still like to hear from you. The right attitude is as powerful as experience for many of the roles we recruit for.